Dispute Management Usage -III
This is the final document in the series.
We have seen the configuration steps uptill the text profile. We will now check the remaining steps for completing the dispute management configuration.
The status profile specifies all the possible status for a dispute case.
You can also specify the sequence in which the activities will be executed in the status profile.The status controls the status transfer. A status can be set if the status of the current status is higher than or equal to the lowest status number and lower than or equal to the highest status number. A status profile is assigned to case type, which than controls the status of all dispute cases created for a particular case type.
Number Range Interval
When a dispute case is created, a dispute case number is automatically assigned. This is controlled by the assignment of a number range interval to the case type.
Every dispute case can be categorized based on case type. This is the central property of a dispute case and controls key parameters like attributes, status profile, numbering and search. At the time of creation, a case type needs to be specified. The configuration for a case type is as under:
Now we are ready to start using the dispute management.
Other key pointers:
1. Activate integration with AR – In the standard delivery the integration with AR for dispute management is not done. You need to activate the same in the configuration path shown