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  1. Former Member

    Hi Smita,

    Nice to see your blog.

    I have some doubt. in my system 7.1 SP11 ,i am not able to find the service request in Attribute contexts .

    I think this is standard, any place to add service request to shown here.

    Please provide some detail on it




  2. Torben Moberg Jørgensen


    Cool Smita,

    We are trying to change the smartform AI_CRM_IM_SHORT_TEXT_LINK_FORM in action Definition ZMIV_VAR_MAIL (E-Mail to Message Creator)

    The task is to change internal hostname in the URL to the incident to an External DNS Alias.

    Looking af your post I tryed to create a mail form to replace the smartform but I can’t figure out how to get the attribute in the form.

    Can this be used as a replacement for incident action definitions?


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