Given the importance of Password Self Service and End User Logon, numerous posts out here in regards to its configuration and problems, coupled with my own interest in it; I began scouring through all the blogs related to these two topics and the result is as follows. I hope this will help you to some extent in understanding and configuring PSS and EUL.
As usual please free to correct me, if I made any mistakes or if you would like to add anything to this document.
Password Self Service
Password Self Service is a customizing activity, which enables an end user to reset their own passwords in the back end system. A user password is usually reset using TCode SU01. However considering this is restricted to end users and to help admins from being bogged down by constant password reset requests, a good alternative is to give the end user the option to reset their passwords themselves thereby freeing up the admins to do other tasks.
When an end user raises a request for a password reset, the application verifies the user based on the information they maintained for their password self-service settings or against the global PSS settings. Once the application verifies the user and the system, it resets the password and sends an e-mail to the user’s configured e-mail address. The password sent is a generic password, which the user needs to change upon their login.
* All end users need to have a valid email Id to receive reset password link
|End User Logon|
An employee within an organization would require, to raise various types of requests like an Access Request for a new account/change an existing account etc or reset their own password etc on a regular basis. End User Logon, facilitates this by giving them access to their own ‘Home Screen’, where they can raise the relevant requests.
In this instance, the end user would need access to raise a request to reset their own password. In order to achieve that he/she would need authorization to be able to access it and following steps needs to taken to accomplish that.
End User Logon Screen
Sometimes NWBC logon screen shows up as opposed to EU logon screen!
When user clicks on one of the services in the Home Screen, it asks for username and password again!
Systems not showing up
When the user clicks on the add button to add a system in PSS request, no systems are available!