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The high-level steps required:

  • Add FONTS files to Windows
  • Validate FONTS installed properly in Windows Server (Wordpad)
  • Update XML files for BI Platform
  • Update XML file for WebIntelligence Rich-client
  • Restart SIA & Tomcat
  • Login to BI LaunchPad and validate using WebI

Step 1: Add Fonts files to Windows OS

Open Windows Explorer and navigate to Windows FONT folder ( c:\Windows\Fonts )

FONTS TO ADD:

AddFonts_01.png

Copy to Windows FONT Folde

AddFonts_00.png

Step 2: Validate Fonts installed (WordPad)

Run WordPad to validate the new fonts are installed and working at Windows OS level

AddFonts_01a.png

Step 3: Update fontalias.xml file for BI Platform

For the BI 4.x Platform you need to update the x64 folder

C:\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\fonts

  AddFonts_03.png

NOTE: Always make back-up of original XML file

    AddFonts_02.png

Step 4: Update fontalias.xml file for WebI Rich-Client

If you are running the WebIntelligence Rich-Client you need to update the x32 folder

C:\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\fonts

  AddFonts_04.png

NOTE: Always make back-up of original XML file

  AddFonts_02a.png

Step 5: Restart the SIA and Tomcat and validate Fonts

After restarting SIA and Tomcat, login into BI LaunchPad and create NEW WebI blank document to validate font.

AddFonts_05.png

Additional information please check SAP NOTE:

http://service.sap.com/sap/support/notes/2010036

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3 Comments

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    1. Ajay Gupta Post author

      Johan,

           If the fonts work in IE than the Fonts have been installed properly on the Platform.  The issue is related to some setting within Chrome, check the Advanced settings to see if the Fonts are being overwritten.

      Ajay

      (0) 

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