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When it comes to improving our own IT processes we often find ourselves too busy reacting to our customer needs to start. A potential solution to this conundrum is to apply Agile thinking to kick start your journey. By identifying a low risk Pilot Project and delivering business benefit within 4-6 weeks you can start driving improvements in your service to the business.

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Agile Approach

Solution Manager – ALM

Eg Pilot Project – Technical Monitoring

1

Identify pain points and assign value/complexity

Align with ALM Processes

Users complaining of poor system response – ALM Operate – Availability Management

2

Discover – Identify quick win (low complexity/high value)

Identify best fit from EGI catalog, Value Maps, Best Practices, Continuous Quality Checks

Review Technical Monitoring and Alerting Value Map. Identify specific monitoring scenario.

3

Start –  Select scenario and define scope 

Ensure selected EGI pre-reqs are met

Meet the Expert Session –  Intro to Monitoring and Alerting

EGI – Solution Manager Basic Configuration – 29th Sep

4

Deploy – 4 week implementation cycle

Schedule resource and complete Meet the Expert/EGI sessions

Complete system configuration in PRD and test scenario

5

Run – Evaluate/Lessons learned

Monitor success and follow-up activity

Confirm benefit and plan next innovation (4-6 week Project)

So stop being too busy and take some time to identify your top pain points and start a Pilot Project now.

Free EGI’s North America Schedule for September 2014 :

Online schedule for Expert Guided Implementation sessions

Select all delivery methods and use the “Region” search filter to refine the search results.


Tool & Process Setup on SAP Solution Manager 7.1

Guided Self Service Execution (Also run as an EGI on below dates):

Meet the Expert:

North America Schedule for October 2014:Tool & Process Setup on SAP Solution Manager 7.1

Guided Self Service Execution (Also run as an EGI on below dates):

Meet the Expert:

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