SuccessFactors- 1408 Release-Employee Central Service Center – this is not your parent’s helpdesk

[former_member23647]

It’s debatable whether or not Plato was the first to say, “necessity is the mother of invention”, but regardless of who takes the credit for this statement, I wholeheartedly agree! Employee Central Service Center is a perfect example of a new solution from SAP for Cloud HR/SuccessFactors that was developed out of necessity.

Employees turn to HR on a daily basis to resolve employee related issues such as paycheck inquiries, career planning, performance reviews or employee relations.  To assist employees in getting answers, HR operations rely on numerous sources ranging from paper and electronic company policies, guides, scripts, HR experts - even sticky notes! 

Traditionally, the solutions available to support HR operations have not been specifically designed to solve the unique needs of HR.  Until now – ta da!  Employee Central Service Center.

Simply said, it’s a central place for employees and HR service representatives to view, request, store, share, organize, and prioritize all HR related issues and information.  Dare I say…help desk? Well, if the shoe fits! Employee Central Service Center is a help desk for everything HR related, but it’s NOT your parent’s help desk, here are the top 3 reasons it’s different: 

1. It’s developed specifically for HR organizations –with workflows and privacy features that are HR-centric.
2. It’s designed for employees and HR service representatives – we built it to support both sides of the organization with a consumer grade UX.
3. It’s integrated in Employee Central – one sign on, one seamless experience.

Beautiful and easy to navigate user experience for employees and HR service providers.

An “Ask HR” button on every page for employees’ immediate access to the EC Service center, where they review info or status and create a new ticket.

Don’t take my word for it, here are a few quotes from our beta testers—key customers we worked closely with to finesse this innovative solution before launch:

“This is very, very nice.  The home screen that you showed at the beginning with all of the activities available in one screen – I can see how easy it would be to train an agent how to use it.”

And my favorite…“This is really cool.”  Yeah, I agree, and so would Plato.

Check out the new video.