Skip to Content

In the latest release of SAP Jam, we’ve continued to focus on making it easier for you to incorporate social collaboration within your business processes. We want you to get real work done faster and more effectively – so we’ve added new work patterns for sales teams, new integrations, and additional flexibility to help drive user engagement.

Work patterns designed for sales teams

In this release, we’re introducing four new work patterns for sales teams. The new work patterns take advantage of new integrations of SAP Jam with SAP ERP central component (ECC) and SAP Cloud for Customer, SAP’s cloud-based CRM.

  • For SAP ERP central component (ECC)
    • Sales and distribution quote management
  • For SAP Cloud for Customer
    • SAP Cloud for Sales: Account management; opportunity deal room
    • SAP Cloud for Service: Service ticket resolution

SAP ERP central component (ECC) sales and distribution quote management

The new quote management work pattern takes advantage of SAP Jam’s new stand-alone integration with ECC. Organizations that use ECC in a stand-alone scenario – with a third-party CRM, or without a CRM at all – can bring ECC quotes into an SAP Jam work pattern to facilitate the quote process. A sales person can make sure the quote approval proceeds smoothly by keeping the order management, finance management, and sales management teams in the loop.

/wp-content/uploads/2014/08/sap_erp_ecc_528031.png

SAP Cloud for Customer

The three new work patterns for SAP Cloud for Customer join the similar work patterns for the existing SAP CRM integration. However, they’ve been tailored to take advantage of SAP Jam’s new integration with SAP Cloud for Customer.

The account management work pattern is designed to make the jobs of sales people easier. It not only helps them keep an eye on their accounts but also keeps their entire account teams up to date on the status of customer interactions. From within one SAP Jam group, an account team can see the current status of the account, active opportunities, and open service requests.

The opportunity deal room is designed to be used by sales teams to pitch to a customer. Sales can create a workgroup of subject matter experts who can address customer issues that come up and answer questions to facilitate the deal.

The service ticket resolution group is designed to be used by sales to expedite the resolution of service issues with customers. It brings together subject matter experts, engineers, and support teams together in one place.

/wp-content/uploads/2014/08/sap_cloud_for_customer_528044.png

Collaboration where you work

Collaborative learning programs with SuccessFactors Learning

In conjunction with this SAP Jam release, we’re happy to announce a joint development with SucessFactors Learning. To support multi-day learning sessions, the new “learning programs” feature in SuccessFactors Learning now includes SAP Jam. Within a learning program, the instructor can create SAP Jam groups and manage access to the groups directly from the learning program.

/wp-content/uploads/2014/08/successfactors_learning_528045.png

Microsoft® Office 365™ SharePoint® Online

In this release, we’ve  expanded our support for enterprise content management via our new integration with Microsoft Office 365 SharePoint Online. If your organization uses SharePoint Online to store documents in the cloud, you can now link document folders to SAP Jam groups. After your company administrator configures SharePoint to provide access to SAP Jam, the SAP Jam company administrator can easily select which folders and repositories to make accessible to users within SAP Jam. Group administrators can then choose which folders to expose within their respective groups.

When a SharePoint folder is linked to an SAP Jam group, group members can browse the folder and its contents directly within SAP Jam – and view, comment on, and download documents – without having to log in to SharePoint.

/wp-content/uploads/2014/08/microsoft_office_365_sharepoint_online_528046.png

Flexibility to drive engagement

New layouts for the content widget

If you’re a group admin and you manage a lot of content, it’s now easier to promote it. New layout options in the content widget allow you to automatically display thumbnail images for documents, images, and videos. To display a linked thumbnail to a document, you don’t need to make a screenshot of your document and then manually add a link – instead, SAP Jam will do it all for you in one of three new graphical layouts.

  • Thumbnail. The thumbnail layout displays a thumbnail of the first page of the document next to the file name.
  • Gallery. The gallery layout displays multiple thumbnails – a minimum of 2 and a maximum of 9. This comes in handy if you want to showcase newly updated documents. Simply point the content widget to a particular folder and SAP Jam will automatically display the most recently updated documents.
  • Carousel. The carousel layout displays one thumbnail at a time in a loop that cycles through the thumbnails automatically.

/wp-content/uploads/2014/08/thumbnail_carousel_gallery_content_widget_528047.png

New expertise filter for people widget

After we released the expertise and endorsements feature in a previous release, customers told us they wanted to showcase people within a group that have specific expertise. You can now use the new expertise filter in the people widget to do exactly that. For instance, if you’ve created an SAP Jam group focused on internal support for your CRM system, you can now showcase CRM experts by using the filter in the people widget to show only people with the expertise tag “CRMExpert” – so that other group members can easily discover who they are and ask them for help.

/wp-content/uploads/2014/08/people_widget_expertise_filter_528048.png

Minor updates

For more information on many other minor updates in this release, please refer to our release notes.

Follow SAP Social Software on Twitter: @SAPSocial

To report this post you need to login first.

3 Comments

You must be Logged on to comment or reply to a post.

  1. Georg Krenn

    Hi Mika,

    thanks for sharing this inforumation with us. Great news that SAP Jam is constantly getting better and better.

    According the administrator’s guide of Jam 1408 the integration with SAP ECC only works with an associated SAP CRM instance. However, you and the release notes state “SAP ECC deployments can be integrated directly with SAP Jam.” Is there a guide to directly integrate SAP ECC with SAP Jam available?

    Thanks for your help and best regards,

    Georg

    (0) 
      1. Ruediger Mueller

        Hi Georg,

        When we are talking about general ECC integration Mikas statement is correct.

        However, we are also supporting a direct integration with the ECC objects Customer, Invoice, Outbound Delivery, Quotations and Sales Orders. These objects are used and linked to specific work patterns that are delivered with SAP Jam.

        Setting up the integration for these object can be done in a similar way than for the the CRM entities. The documentation will be updated shortly. Until then you can follow the steps for the CRM intergration (and to the mental mapping to the ECC entities).

        Best,

          Rüdiger

        (0) 

Leave a Reply