Communication with customers isn’t a one-way street in today’s day and age. Customers want to be empowered knowing that their utility company is only a few clicks or taps away. They want 24/7 easy access to information that is relevant and most up-to-date. In addition, today’s customers are channel-agnostic. Whether it is a mobile app, mobile website, or a regular website, customers expect rich & uniform user-experience across all channels.
SAP Multichannel Foundation for Utilities (SAP MCF) helps a utility company achieve all that and more! Developed using open standards, it exposes core business processes in SAP IS-U and SAP CRM for Utilities by way of easy-to-consume, scalable OData web services that are robust and secure. Alongside, SAP MCF comes prepackaged with user-centric, attractive UIs that are mobile-ready! These UIs have been tailored to fit specific regional market requirements, thus significantly reducing the time-to-market. However, if need be, SAP MCF is easily extensible.
During this webinar, you will learn about how SAP MCF can help you offer great customer experience across multiple channels without breaking the bank. We will explain the solution in detail and describe why you need it to complete your customer engagement toolset!
The webinar is scheduled on September 24th. For more details and how to register, please check the link below:
https://www.asug.com/events/detail/Offer-the-Ultimate-Multichannel-Self-Service-Experience
