Modeling of Services with SAP Solution Manager ITSM – Example

Within SAP Solution Manager ITSM services are

• Modelled as product of product type Service
• Structured in categories and hierarchies
• Defined by groups of attributes (set types)
• May be related to other service(s)

This document describes an example how services could be modelled with SAP Solution Manager ITSM.

This document is structured in five sub-documents. For navigation use the assigned links:

Part 1: Prerequisites

Part 2: Categories

Part 3: Service Products

Part 4: Authorizations

Part 5: Further Information

The example has been setup in a 7.1 SAP Solution Manager system with SP11.