Skip to Content

Modeling of Services with SAP Solution Manager ITSM – Example

August 20, 2014 | 1,051 Views |
 catalog managementformer jive documentit service managementit servicesitsmsap solution manager 71service and support
Follow

Within SAP Solution Manager ITSM services are

  • Modelled as product of product type Service
  • Structured in categories and hierarchies
  • Defined by groups of attributes (set types)
  • May be related to other service(s)

This document describes an example how services could be modelled with SAP Solution Manager ITSM.

This document is structured in five sub-documents. For navigation use the assigned links:

Part 1: Prerequisites

Part 2: Categories

Part 3: Service Products

Part 4: Authorizations

Part 5: Further Information

The example has been setup in a 7.1 SAP Solution Manager system with SP11.

To report this post you need to login first.

1 Comment

You must be Logged on to comment or reply to a post.

Leave a Reply