Within SAP Solution Manager ITSM services are
- Modelled as product of product type Service
- Structured in categories and hierarchies
- Defined by groups of attributes (set types)
- May be related to other service(s)
This document describes an example how services could be modelled with SAP Solution Manager ITSM.
This document is structured in five sub-documents. For navigation use the assigned links:
Part 5: Further Information <<< You are here
The example has been setup in a 7.1 SAP Solution Manager system with SP11.
Further information in regards to the modelling of services can be found on the ITSM wiki and in the online documentation to SAP Solution Manager 7.1 and CRM 7.01.
Use the assigned links to navigate to the respective information.
SAP application help
Back to Part 4: Authorizations <<< End of Part 5: Further Information