Within SAP Solution Manager ITSM services are

  • Modelled as product of product type Service
  • Structured in categories and hierarchies
  • Defined by groups of attributes (set types)
  • May be related to other service(s)

This document describes an example how services could be modelled with SAP Solution Manager ITSM.

This document is structured in five sub-documents. For navigation use the assigned links:

Part 1: Prerequisites

Part 2: Categories

Part 3: Service Products

Part 4: Authorizations

    Part 5: Further Information      <<< You are here

The example has been setup in a 7.1 SAP Solution Manager system with SP11.

FURTHER INFORMATION

Further information in regards to the modelling of services can be found on the ITSM wiki and in the online documentation to SAP Solution Manager 7.1 and CRM 7.01.

Use the assigned links to navigate to the respective information.

ITSM wiki

Service Request Fulfillment

ITSM – Service Order Configuration Guide

SAP application help

Service Catalog

Configuring Service Catalogs

Configuring Service Request Management

Products

Product Catalog

Products in Service Transactions

Back to Part 4: Authorizations <<< End of Part 5: Further Information

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