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Within SAP Solution Manager ITSM services are

  • Modelled as product of product type Service
  • Structured in categories and hierarchies
  • Defined by groups of attributes (set types)
  • May be related to other service(s)

This document describes an example how services could be modelled with SAP Solution Manager ITSM.

This document is structured in five sub-documents. For navigation use the assigned links:

Part 1: Prerequisites

Part 2: Categories

Part 3: Service Products

    Part 4: Authorizations              <<< You are here

Part 5: Further Information

The example has been setup in a 7.1 SAP Solution Manager system with SP11.

AUTHORIZATIONS

In case we see the maintenance of service products in the responsibility of an ITSM administrator first of all a copy of the standard composite role SAP_SUPPDESK_ADMIN_COMP has to be assigned to the user of that administrator.

Additionally the following authorizations are required:

Authorization object UIU_COMP

Field

Description

Values

COMP_NAME

Component Name

AIC_PRD02

COMP_PLUG

Inbound Plug

CREATE, OVERVIEW, SAVEDSEARCHEDIT,  SAVEDSEARCHGO, SEARCH

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COMP_WIN

Component Window Name

AIC_PRD02/MainWindow, MainWindow

Authorization object COM_CAT

Field

Description

Values

ACTVT

Activity

03

Authorization object COM_HIER

Field

Description

Values

ACTVT

Activity

03

Authorization object B_USERSTAT

Field

Description

Values

ACTVT

Activity

01

BERSL

Authorization key

OBTYP

Object Category

PRD

STSMA Status Profile *

Authorization object COM_IL

Field

Description

Values

ACTVT

Activity

01, 02, 03, 06

RELTYPE

Relationship Type

SCDEC, SCDECI, SERVI, SERVII


If for billing purpose in assignment block Prices the price information shall be added additionally the following authorizations are required:

Authorization object /SAPCND/CM

Field

Description

Values

/SAPCND/AP

Application as Condition Techn

CRM

/SAPCND/CT

Condition Table

*

/SAPCND/TY

Condition Type

*

/SAPCND/US Usage for Condition Technique PR
ACTVT Activity 01, 02, 03

Authorization object PLOG

Field

Description

Values

INFOTYP

Infotype

*

ISTAT

Planning Status

*

OTYPE

Object Type

O

PLVAR Plan Version 01
PPFCODE Function Code DISP
SUBTYP Subtype *


If the same user also shall be able to maintain the hierarchies and categories additionally the following authorizations are required:

Authorization object S_TCODE

Field

Description

Values

TCD

Transaction Code

COMM_HIERARCHY

Authorization object COM_CAT

Field

Description

Values

ACTVT

Activity

01, 02, 06

Authorization object COM_HIER

Field

Description

Values

ACTVT

Activity

01, 02, 06

Back to Part 3: Service Products << End of Part 4: Authorizations >> Continue with Part 5: Further Information

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