Skip to Content
Author's profile photo Shyam Suthar

Unified Inbox in Gateway SP09

The Unified Inbox is a UI5 based inbox that enables the users to get the business tasks from different task providers (for example, Business Workflow, BPM, etc.) in a single inbox. The tasks in Unified Inbox can be viewed in two differently styled views, List and Stream.

List of features in Unified Inbox Gateway SP09

View standard and additional attributes of the business tasks

By default, Unified Inbox displays standard task attributes, such as, title, status, priority, creator of the task, creation date and due date.
The user can view custom attributes in both list and stream view. The custom attributes provide relevant business context information that helps the users to take appropriate steps and decisions on tasks. In stream view, user can also view the custom attributes for all the tasks at once. It also shows task description in normal as well as HTML text format.

List view


Custom attributes in Stream view


Filter and sort the business tasks

The filters in Unified Inbox are used to display a subset of business tasks. A user can filter the task list based on various filter criteria. 
Unified Inbox also provides free text search facility to find a particular task.
The tasks in Unified Inbox can be sorted based on status, task title, priority, creator of the task, start date and due date.


Execute standard and custom actions

User can perform standard as well as custom actions for a business task in Unified Inbox. The standard actions include Claim, Release and Forward.
If the user wants to work on a task, the user can reserve it by choosing the Claim action. By claiming the task, the user becomes the actual owner of the task and the task will disappear from other potential owners’ Unified Inbox.
A reserved task can be released by the actual owners of a task if the they do not want to work on it. In this case, the task will become visible again in all potential owners’ Unified Inbox.
The Unified Inbox allows the users to forward their tasks to other users to work on.

The custom actions (additional actions specific to particular tasks) help the users to perform additional actions on the tasks without opening the task application. Custom actions can be executed in both list and stream views of Unified Inbox.

Mass execution of standard and custom actions is possible in the list view of Unified Inbox.


Navigation to task application

The task application provides information and functions about the task and the process. It provides a user interface to work on the task. User can navigate to task application from both list and stream views. Navigating to task application for multiple tasks in a single click is possible in list view.

Comments and Attachments

User can view and post comments for a task in stream view of Unified Inbox.
They can see all previously added attachments along with details and add attachments to a task. The user has options to delete or download the attachments.
Note :  Adding an attachment is not possible for Internet Explorer version 9 or below.






A user can create substitution rules to manage their tasks in their absence. Substitution rules can be created for planned or unplanned absences. User can nominate substitutes to work on their tasks on their behalf. They can also accept to take over tasks from other users in case of unplanned absence or during an emergency.

A substitution rule can be created with or without a substitution profile. A substitution profile comprises of specific task classes (group of individual tasks or standard tasks).
If a rule is created with a substitution profile, The specified substitute can then log on and work items of the substituted users are displayed to the substitute in their Unified Inbox with the restrictions resulting from the specified substitution profile. e.g. they will only see work items associated with the particular substitution profile.
If a rule is created without a substitution profile, all the work items of the substituted user will be displayed in the substitute’s Unified Inbox.The substituted user has options to enable or disable their substitute from receiving their tasks. A substitution rule can also be deleted.

Manage substitution screen


Create substitution rule window


Portal Integration

Unified Inbox Portal Integration

Portal integration is a solution that offers tight integration of Unified Inbox with SAP NetWeaver enterprise portal technologies to help business users to view and interact with Unified Inbox, tasks directly from the portal.


Unified Inbox configuration procedure

There is a set of SAP defined configuration entries that can be added or modified by the administrator.

The administrator can configure the Unified Inbox user interface to show with or without the application header. By default, the application header is visible. Application header can be set to hidden by configuration if the user wants to use more screen space to view the task list or if they are using lower resolution screens.

The administrator can specify whether the Task Execution Application should be opened in a new window or in the same window as a popup. By default, Unified Inbox opens task execution application in a new window.

SAPUI5 theme for Unified Inbox is also configurable. By default, the theme applied to the Unified Inbox application is sap_goldreflection.

Assigned Tags

      You must be Logged on to comment or reply to a post.
      Author's profile photo Vikrant Patil
      Vikrant Patil

      This is good.

      Author's profile photo Syambabu Allu
      Syambabu Allu
      Author's profile photo Gustav Coleske
      Gustav Coleske

      Same here.  Cannot access the link to Unified Inbox Configuration procedure.

      Author's profile photo Shyam Suthar
      Shyam Suthar
      Blog Post Author

      Hi Shyam, try it now.

      Author's profile photo Former Member
      Former Member

      Thanks for this Shyam. What are the enhancement options for the Unified Inbox? There is at least one BAdI but can the UI5 application be enhanced? I'm asking because it looks like it isn't possible to enhance the UI5 application using the UI5 tools. As I understand it, the Unified Inbox is shipped together with the Gateway add-on IW_PGW rather than as a generic UI5 application part of SAP_UI. Where does the Unified Inbox stand regarding the UI5 Inbox? To me it looks like they are separate developments, any plans on streamlining them?

      Author's profile photo Vijay Vegesana
      Vijay Vegesana

      Very informative and useful..

      Author's profile photo Arijit Das
      Arijit Das

      Hi Shyam

      First of all this is an excellent blog that collectively highlights the features of Unified Inbox.

      A lot of companies are rethinking their "UWL" strategy and wanting to adopt a centralized inbox across multiple providers (SAP, non-SAP, on-promise, cloud etc).

      SAP provides standard Task Providers for SAP Business Workflow and BPM to integrate with Unified Inbox. One needs to create such Custom Task Providers where SAP doesn't provide one.

      Are you able to share anything on how SuccessFactors, Ariba or any such third party application can be integrated with Unified Inbox?



      Author's profile photo Shyam Suthar
      Shyam Suthar
      Blog Post Author

      Thank you Arijit

      We are already working with many companies on Unified Inbox adoption.

      Integration of SuccessFactors with Unified Inbox is planned to be done in Q2/Q3, 2015.

      Author's profile photo Arijit Das
      Arijit Das

      Thanks for the update Shyam. Is there a roadmap for all the other applications out there? Like SAP GRC, Ariba, Open Text, Travel on Demand, Oracle suite etc?

      Author's profile photo Shyam Suthar
      Shyam Suthar
      Blog Post Author

      Yes Arijit.

      To add further to the answer of your question, Integration of Unified Inbox with other applications that you mentioned is under consideration but as of now I cannot specify you any dates in this regard.

      Author's profile photo Andreas W├╝rstle
      Andreas W├╝rstle

      What are the main differences between the portal UWL and the unified inbox?

      When will the Fiori Inbox be available?

      Author's profile photo Arijit Das
      Arijit Das

      Hi Andreas

      Brad Pokroy has compiled an excellent matrix which compares the features of all inboxes known to mankind!

      Here is the URL -



      Author's profile photo Brad Pokroy
      Brad Pokroy

      Thanks Arijit! I'm in the process of writing a detailed technical blog about the Unified Inbox and my experience with it. Hopefully will have it posted in the next 1 - 2 weeks.



      Author's profile photo Arijit Das
      Arijit Das

      You are welcome Brad! The SCN community can't wait!

      Author's profile photo Brad Pokroy
      Brad Pokroy

      Hi Arijit,

      Here it is: Journey into the Unified Inbox. Hope its helpful.



      Author's profile photo g digiampietri
      g digiampietri

      Shyam Suthar 

      Do you have any updates regarding Ariba integration?

      Thanks in advance,

      Guilherme Digiampietri