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Dear Community,

We had the distinct pleasure of talking to our customers and partners informing them about the planned solution functionality that would be available with the November 2014 release of the SAP Cloud for Customer service offering powered by the SAP HANA Cloud Platform in the public cloud. Please click through to the video below to get a better understanding of the planned deliverables among other useful information shared at the session.

Please find a copy of the presentation accompanying the above video at this link.

Please find a visual of the planned timeline of solution release for the planned November 2014 release of the SAP Cloud for Customer solution portfolio. We will keep updating this space with additional information as we get closer to the planned solution release based on the timeline outlined below.

*NOTE: The planned upgrade date for the test tenants has been updated below based on the latest guidance


Please feel free to reach out to us via comments, observations and questions as a follow up to this post and we will be happy to provide you further guidance on the content presented here.

Some other useful sources of information about, and engagement around, the SAP Cloud for Customer soution portfolio are highlighted below:

SAP Service Marketplace:

SAP Community Network:

SAP Cloud for Customer on YouTube:

SAP Help Portal:

SAP Idea Place:

SAP HANA Marketplace:

We look forward to engaging deeply around this next generation Cloud CRM solution portfolio offering powered by the SAP HANA Cloud Platform.

Thank you for your time and attention to this matter.

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  1. Former Member

    Don’t expect you to give any “teasers” again 😆

    One query, what is SAP thinking? Would it continue with silverlight & html mix or is there a plan to retire silverlight client & if so by when…

    With Regards,


    1. Pushkar Ranjan Post author

      SAP is working on moving to the HTML5 technology platform for user interaction and away from the Silverlight technology platform. The planned timeline is end of 2015 for this transition. Hope that helps. Thank you.

      1. Former Member

        Hello Sir,

        Can you please confirm SAP is moving HTML5 technology platform for user interaction but for the SDK development any plan to moving HTML5 environment or remain same SAP cloud application studio in future?

        Many Thanks,


    1. Pushkar Ranjan Post author


      You will need to have a profile set up on SAP ID service.

      When you hit the logon button on the screen, it will invoke a login validation and give you a download file pop up to access and download the presentation document.

      Thank you.

      1. Former Member

        Hi Pushkar – I do have a profile setup on the SAP ID service.  The message doesn’t indicate that it’s an access issue –


        cheers, Tanya

  2. Former Member

    Hi Puskar

    great to see the introduction of install base integration to Cloud for Customer.  I note this is only with ERP at the moment – is there a plan to extend this to CRM as well? that is, ERP > CRM > C4C replication of equipment and functional locations established in ERP.

    thanks, Tanya


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