Normally we are using BRF+ for support team determination using SAP Component, but also we can use the category id for the support team determination via BRF+.

Below step will hep to configure the BRF+ using category id.

Pre-requisite:

Test Management configuration.

Incident Management configuration

Version:

SAP Solution Manager 7.1 SP11 System used for below screen shot capture and configuration.

Steps:

1. In the test management, for the test status “Fail Retest Required”  needs to raise the defect message .

In my scenario we used ZMIN for defect incident configuration for BRF+ action profile usage .

so for BRF+, active the action definition ZMIN_STD_FIND_PARTNER_FDT in ZMIN_STD action profile

/wp-content/uploads/2014/08/action_definition_active_511957.png

2.During the defect incident creation in test management using the category schema  like shown below

Defect message creation.png

3. For category schema creation go to SM_CRM -> service operation -> Categorization Schemas and create your own categorization schema depend upon          requirement and make note . like show below SAP Solman support category id: CA_11

Categorization schema.png

4. Check the BRF+ configuration document- Support Team Determination via Business Rule Framework plus – SAP IT Service Management on SAP Solution Manager – SCN Wi…

After completing the 5.3  Create Decision Table in step 3.Choose the parameter CATEGORY from the query results.

category mapping.png

follow the step in the  BRF+ configuration document , in define the category id and support team details in the table contents

for support team creation go to SM_CRM -> service operation -> Organization Model

BRF+.png

After completing all the steps in the document, active the schema.( for every change needs to re-active the schema for reflection)

/wp-content/uploads/2014/08/activate_511963.png

Step:5 After filling all the details in the defect incident creation and click “OK”.

            Now automatically the defect incident is created and support will get mail notification for processing.

defect message creation in 7.1.png

Hope this blog will help you in some extend to configure the Support Team Determination via BRF+ using category id in the defect incident (Test management)

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1 Comment

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  1. Giridhargopal H

    Hi Karthik,

    Nice blog.

    I tried this as we had similar requirement. The simulation gives me correct result, however on the screen this is not working. I have activated the action definition in action profile.

    Any clue what else could be the issue.

    Thanks in advance.

    Giridhar

    (0) 

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