Solution Manager Update – Are you missing out on value from SAP Support?
Most of you will be familiar with the EarlyWatch and Go-live Check services from SAP. These are but 2 of 20 remote Continuous Quality Checks (CQC) Services that SAP provide as part of Enterprise Support. This represents around 30-40 days of SAP Expertise. These remote services generally deliver a service report with findings and recommendations that identify opportunities for improvement along with risk identification and mitigation.
So whether you are implementing new functionality, considering an upgrade or looking for continuous improvement opportunities there is a remote CQC service that can help reduce cost, improve quality or add value to the business through innovation.
Take action today by reviewing your ALM strategy or list of pain points to identify a CQC ie:
- Security Optimization – Good for Audit preparation and risk management
- Technical Performance Optimization – Having problems with Database response times (requires EarlyWatch Alerts
to be activated) - Transport Execution Analysis – If you are experiencing issues with transports
- SAP Modification Justification Check – Good for reducing Total Cost of Ownership by avoiding unnecessary modifications (include as a step in the change approval process)
Once you have selected the appropriate service then log an incident in the SAP Support Portal. Selecting the appropriate system, skip the search for solution and create an incident with CQC name as short title selecting component SV-BO-REQ. In the long text ask for more information on the service ie any pre-requirements, necessary preparation steps, service duration, questionnaires etc.SAP will then contact you to schedule the service.
Upon service completion you will have a set of actions you can then use to help prioritize your continuous improvement/Risk Mitigation activities. By embedding the CQC’s into your Implement and Operate processes you will become more proactive in your service delivery to the business.
As always it is a good idea to review your Solution Manager environment to ensure everything is set-up correctly to ensure smooth delivery of the Enterprise Support value added services.
Full list of available Continuous Quality Checks (click on link to see full description of services)
Implement |
Operate |
Upgrade |
Innovate |
Implementation |
Technical Performance Optimization |
Upgrade |
Accelerated innovation enablement |
Configuration Check |
Security Optimization |
Upgrade Assessment |
|
Integration Validation |
Transport Execution Analysis |
EHP Installation Check |
|
Going Live Support |
Data Volume Management |
Downtime Assessment |
|
SAP Modification Justification |
OS/DB Migration Check |
Going Live Support |
|
SAP Custom Code Maintainability |
Business Process Analysis and Monitoring |
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Business Process Performance Optimization |
Free EGI’s – North America Schedule for August 2014:
Select all delivery methods and use the “Region” search filter to refine the search results.
Tool & Process Setup on SAP Solution Manager 7.1
- Tool & Process Setup: Change Control Management II: Quality Gate Management – 26th to 29th Aug
- Tool & Process Setup: Incident, Problem Management (ITSM) – 11th to 15th Aug
- Tool & Process Setup: SAP Solution Manager 7.1 Roadmap – 4th to 5th Aug and 13th to 14th Aug
- Tool & Process Setup: Solution Documentation I: Basic, Initial Upload, Verification – 12th to 15th Aug
- Tool & Process Setup: System Monitoring & Reporting – 25th to 28th Aug
- Tool & Process Setup: Technical Upgrade of SAP Solution Manager to 7.1 – 18th to 22nd Aug
Guided Self Service Execution (Also run as an EGI on below dates):
- Business Process Analytics and Improvement (BPAI) – 25th to 29th Aug
- Data Consistency Management (DCM) – 11th to 15th Aug
- Security Optimization Service (SOS) – 11th – 15th Aug
- SAP HANA (4 of 6) – Make your Custom Code Ready – 11th to 15th Aug
- SAP HANA (5 of 6) – Data Modelling – 25th to 29th Aug
- SAP HANA (6 of 6) – Profitability Analysis – 11th to 15th Aug
- SAP Mobile (2 of 5): SAP Fiori – 4th to 8th Aug
- SAP Mobile (4 of 5): App Development – 11th to 14th Aug
Meet the Expert:
- L1: Manage the Platform – 5th Aug
North America Schedule for September 2014:
Tool & Process Setup on SAP Solution Manager 7.1
- Tool & Process Setup: Basic Configuration of SAP Solution Manager 7.1 – 8th to 12th Sep
- Tool & Process Setup: Change Control Management III: Change Request Mgmt – 22nd to 25th Sep
- Tool & Process Setup: Custom Development Management Cockpit– 15th to 18th Sep
- Tool & Process Setup: Data Volume Management: Methodology and Infrastructure – 8th to 12th Sep
- Tool & Process Setup: Job Scheduling Management – 15th to 19th Sep
- Tool & Process Setup: Roles and Authorization Concept – 15th to 19th Sep
- Tool & Process Setup: SAP Solution Manager 7.1 Roadmap – 5th, 10th to 11th Sep, 19th Sep
- Tool & Process Setup: System Consolidation & Rollout of Country Versions – 15th to 17th Sep
- Tools & Process Setup: Business Intelligence Monitoring & Troubleshooting – 15th to 17th Sep
Guided Self Service Execution (Also run as an EGI on below dates):
- Data Volume Management (DVM) – 22nd to 26th Sep
- Performance Optimization (PERF) – 15th to 19th Sep
- SAP HANA (6 of 6) – Profitability Analysis – 8th to 12th Sep
- SAP Mobile (2 of 5): SAP Fiori – 8th to 12th Sep
- SAP Mobile (3 of 5): Enterprise Mobility Management – 1st to 3rd Sep
- SAP Mobile (4 of 5): App Development – 15th to 18th Sep
- SAP Mobile (5 of 5): System Operations – 29th Sep to 2nd Oct
- SAP Solution Manager 7.1 configuration SAP BusinessObjects BI 4 – 15th to 19th Sep
- SQL Statement Tuning (SQL) – 8th to 12th Sep
- Security Optimization Service (SOS) – 22nd to 26th Sep
Meet the Expert: