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Citrix GoToAssist replaces Netviewer SaaS for SAP Remote Support

GoToAssist is now integrated into SAP’s Remote Support Infrastructure. This means connections are encrypted and logged.

Detailed information can be found at

Further information, including Frequently Asked Questions can be found on the SAP Support Portal:

You can also refer to SAP note 2020919

Features of CitrixGoToAssist include:

  • Remote Diagnostics
  • Team Collaboration and Session Transfer
  • Drawing, Highlighting and Pointing
  • File Transfer
  • In-Session Chat
  • Two-Way Screen Sharing
  • Remote Control and View Only Mode
  • Mac and Mobile Device Support
  • Multi Monitor Support
  • Secure End-to-End Encryption
  • Available in 15 languages

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  • In addition to Citrix gotoassist for remote monitoring and access of computers, you may also use tools like on premise R-HUB remote support servers for remotely accesing computers from anywhere anytime. It works on all platforms viz Windows, MAC, Android, iOS etc.