GoToAssist is now integrated into SAP’s Remote Support Infrastructure. This means connections are encrypted and logged.

Detailed information can be found at support.citrixonline.com

Further information, including Frequently Asked Questions can be found on the SAP Support Portal: https://support.sap.com/remote-support/remote-news.html

You can also refer to SAP note 2020919

Features of CitrixGoToAssist include:

  • Remote Diagnostics
  • Team Collaboration and Session Transfer
  • Drawing, Highlighting and Pointing
  • File Transfer
  • In-Session Chat
  • Two-Way Screen Sharing
  • Remote Control and View Only Mode
  • Mac and Mobile Device Support
  • Multi Monitor Support
  • Secure End-to-End Encryption
  • Available in 15 languages

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