Please feel free to update this document and share your findings and tips.

After you have updated UI_Add-on, please double check following points.

1. Double check the latest SP and mandatory notes.

2. Make sure that you have configured the launchpad


3. Clear metadata cache


4. Clear local browser cache


      This is very important.


5. Clear the server side caches


      SAP Fiori – Cache Management

6. Test without Custom Theme. Theme should be rebuilt.

     First, test launchpad without custom theme. You should see deep blue background color.

     SP09_blue.png

     If it works fine, rebuild your custom theme and test.

     Rebuilding Themes after Upgrades – User Interface Add-On for SAP NetWeaver – SAP Library


7. Synchronize chip cache


     Run the report /UI2/CHIP_SYNCHRONIZE_CACHE. Make sure there is no error in the table /UI2/CHIP_CHDR

     Run the report /UI2/DELETE_CACHE_AFTER_IMP.

      1942166 – Problems with CHIP-XML in Pagebuilder Service


8. If you still get “Unable to load groups” error, re-activate the OData services

     Fiori Launchpad Error: Failure – Unable to load groups Resolved!!!!


9. If 1-8 steps did not help, Check troubleshooting steps

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37 Comments

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      1. TS Shanghai

        Hi Masa,

        Thanks for your tips. We just upgrade to UI SP09 and have error message “Failed to load groups” in lanuchpad.

        Now, I follow your tips from step 1 to 8. Launchpad is working fine now! πŸ™‚

        (0) 
        1. Akshay Gupta

          Hi,

          I did the exact same above steps 1-8 (Applied so many notes πŸ™ ) and then everything as mentioned.

          Still getting the error ‘Failure – Unable to load group’.

          Can’t think of anything clever to look further, please kindly help if you recall something else?

          Masa, Any advise? Have been really struggling to make this work so far and somehow looks like something has still been unlooked though I have been very meticulous and careful to execute all of the above steps.

          And at last when the above steps didn’t work, due to the desperation, tried the suggestion of Golo Maichel from thread FIORI: Launchpad – Failure – Unable to load groups

          Golo Maichel wrote:

          Hello,

          we had the same error and fixed it by deleting the OData-Services and reconfigure them again:

          Transaction /IWFND/MAINT_SERVICE

          Select service ZINTEROP, delete SICF-Nodes (left bottom side), delete systemalias (right bottom side) and (important!) click again on ZINTEROP and choos “delete service”.

          After that “add service”, select your Systemalias, click “get services”, choose /UI2/INTEROP and click “add selected services”.

          We also had to to this procedure for the service “ZTRANSPORT” and “ZPAGE_BUILDER_*”


          Good Luck!

          Like other I had also upgrade to EHP7 & UI to SP09, after which started getting the Fiori launchpad error. Any help is truly appreciated.

          Thanks in advance,

          Akshay

          (0) 
            1. Akshay Gupta

              Yes Masa, ofcourse it truly does help.

              Specifically the post

              SAP Fiori LL17 – SAP Fiori launchpad troubleshooting

              gave some ideas to look at other places.

              I am glad that we have resources to look around and figure out the real root cause of errors.

              Appreciate it.

              Thanks,

              Akshay

              (0) 
      1. Chloe Yan

        Hi Masa,

        I have the same issue after upgrading to SP09. I tried to rebuild the themes, but the theme designer is totally blank with messy code in Console tab…

        (0) 
  1. Berkin Cavusoglu

    Hi Masa,

    after SP09 we’re unable to see any entries for catalog in launchpad designer (hangs on with text “loading”) however .groups are loaded but when I double on groups nothing happens as well (nothing opens in right hand side). I went over your troubleshooting steps for no avail. Do you have a suggestion for checking as a starting point?

    Best regards,

    Berkin

    (0) 
      1. Chloe Yan

        Hi Berkin,

        Implemented the note 2051051, and the SAPUI5 library is now 1.22.5, but still “Unable to load groups”.

        So I think using theme designer to rebuild themes is necessary?

        Thanks,

        Chloe

        (0) 
        1. Berkin Cavusoglu

          Hi Chloe,

          I believe it is necessary if you are using a custom theme, otherwise SAP’s own themes cannot be rebuilt. Did you also implement the other 20 notes mentioned in note 2051051? Those notes actually solved our problem.

          Hope it helps.

          Regards,

          Berkin

          (0) 
          1. Chloe Yan

            Hi Berkin,

            I’ve implemented all notes mentioned in note 2051051, and I’m using the default blue crystal.I guess I have to figure out the theme designer issue first cause it’s totally blank.

            I’ve also tried the theme designer HANA trial edition.However, nowhere to configure launchpad URL and publish the custom theme.Strange… πŸ˜•

            Anyway,thank you very much for your suggestion!

            Chloe

            (0) 
      2. Sarbjeet Singh

        Hi Berkin,

        I am also the same issue as you of launchpad designer. Not able to create any new catalog. catalog search showing only loading text and groups are loaded but with nothing on the right hand side.

        Before applying 2051051, did you apply any other note mentioned in the top list.

        (0) 
  2. Sarbjeet Singh

    Hi

    Thanks for the detailed article.

    we have installed SP09. Now do all these notes I need to install manually one by one?

    or is there any central note for them?

    Thanks

    (0) 
  3. Navdeep Kumar

    Hi Masa,

    We are working on the old launchpad. So it is compulsory to install new launchpad to continue the work, because we are almost in the mid of the project.

    Navdeep

    (0) 
  4. Alexandros Ntais

    Hi all,

    I have error “NaN” is of type number, expected int for property “counter” of Element sap.m.StandardListItem#__item1-__xmlview0–catalogList-0″.

    Any ideas how to resolve?

    (0) 
  5. Munagala Uday

    Hi Masayuki Sekihara,

    In my “Admin view” for Fiori, Intent Mapping window of Create Target Mapping is not appearing. So we applied the Note 2047349 — ( Hotfix 1.22.3 for UI AddOn SP09 SC: UI2_SRVC), Now we are having issues in accessing the Admin view for Fiori Launchpad. Catalog is keep on loading and not able to add new catalog. What could be the exact issue and what exact mandatory notes we need to implement to work the admin page as expected for SAPUI version 9 ??

    My sap_ui component version is 740   0009



    Thanks.  

    (0) 
  6. Megumi Ieda

    Hello Sekihara-san,

    Thank you for the detailed guide!

    Thanks to this guide, I finally got catalog list on Launchpad Designer!

    Although I couldn’t apply latest patch 22 because of upload error but applied patch 21 and about 10 notes and resolved.

    Still, catalogs are not show in Japanese, I’ll continue to investigate…

    (0) 
  7. Michael Appleby

    Please create a new Discussion marked as a Question.  The Comments section of a Blog (or Document) is not the right vehicle for asking questions as the results are not easily searchable.  Once your issue is solved, a Discussion with the solution (and marked with Correct Answer) makes the results visible to others experiencing a similar problem.  If a blog or document is related, put in a link.

    NOTE: Getting the link is easy enough for both the author and Blog.  Simply MouseOver the item, Right Click, and select Copy Shortcut.  Paste it into your Discussion.  You can also click on the url after pasting.  Click on the A to expand the options and select T (on the right) to Auto-Title the url.

    Thanks, Mike (Moderator)

    SAP Technology RIG

    (0) 
  8. Kai Mindermann

    Hi Masayuki,


    I just helped myself out of trouble with the launchpad using the transactions

    • /UI2/FLC – Fiori Launchpad Checks
    • /UI2/FLIA – Fiori Launchpad Intent Analyis


    You may add them to section two of your troubleshooting guide.


    For those using these transactions don’t expect a fiori UX. The error indicator is the first column and the text with error details is on the right end of the table (you would need to scroll through numerous columns). But you can save a custom default layout for the grid to have the relevant information at hand. πŸ˜‰


    Best Regards,

    Kai

    (0) 
  9. barry neaves

    Hi 

    Great blog and a good reference page.

    Please can you also add and link OSS Note 2269272  for when you get the “Reference Lost” in the Launchpad Designer.  I know it’s not technically the Launchpad, but as a one stop shop for trouble shooting and fixing Fiori Issues – it may help someone else…

    (0) 

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