SAP Multichannel Foundation for Utilities (henceforth referred to as SAP MCF) is generally available now and version 1.1 (delivered as 1.0 SP02) was just released last month. We’ve got lots of interests in this solution and many valuable feedbacks from our customers and partners, which is quite encouraging. We are committed to continue developing more desirable features to enrich this solution in SAP for Utilities.
One major development for the upcoming release SAP MCF 1.2 is the Responsive App. Our current release already has the Web App coming with it. On the other hand, our customers have been telling us more and more about the need for a Responsive App, which can be run on any device and the UI will adjust dynamically according to the screen size. With this, our customers need only one App instead of multiple Apps on different devices, which means to them faster time to market and lower costs of implementation. With this, their end user will have a unified experience no matter which device he/she uses.
In addition to the Responsive App, we are also working on the other highly demanded features such as enhanced communication preferences and outage management.
With enhanced communication preference, an end user of a Utility company has the flexibility to choose which way he would like to be communicated (e.g. send paperless bills, send SMS for outage notification, send discount and promotional offers to Email,etc).
With outage management, end user of a Utility company can see an outage map and the important details of an outage (including estimated restoration time), and he/she can easily report an outage as well.
Planned scope for SAP MCF 1.2 (click the image to enlarge it):