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Mobile Work Order Management for SAP Systems

Key Features of SAP Work Manager 6.1


Current release of SAP Work Manager offers a great range of functionality:

  • Access to asset location, repair history, work order details and materials needed in real time
  • View and Create Work Orders, Operations, Measurement Documents , Material Confirmations and Set Order Status
  • Create Notifications, Tasks, Items and Activities
  • View and Execute Inspection rounds with PRT, Wizard driven Measurement Points reading
  • View Linear Asset Data for Orders, Operations, Notifications, Functional Locations, Equipment’s, Characteristics and Measurement Readings
  • Create and Assign Linear Assets to Orders, Operations, Notifications and Items.
  • Upload and Download Attachments to Work Orders, Notifications, Equipment’s and Functional Locations
  • View equipment, functional locations, characteristics, measuring points, measurement readings.
  • Report Time & Attendance (CATS)
  • Integration with ESRI GIS
  • Integration with SAP 3D Visual Enterprise
  • ERP Customer Service component
  • Meter Management component
  • Crew Management component
  • Support on SMP 3.0 Platform
  • Optimized User Interface

Work Manager  6.1 components


Please note that all of listed components below are optional .


1Meter Management Component

   When Meter Management Component add-on component is implemented

it adds the following functionality to the core Work Manager application:-

  • Install meters (technical and full installations)
  • Remove Meters (technical and full removal)
  • Replace meters (full replacement)
  • Meter repair
  • Non-periodic meter readings

2)  Customer Service  Component

  When Customer Service  Component add-on component is implemented

it adds the following functionality to the core Work Manager application:-

Basic customer information, including contact and address information

  • Details of technicians’ service engagements with the customer
  • Details of business partners for the customer
  • Provides technicians access to contract and warranty information for the customer
  • Related work order information
  • Install base information on core components consisting of infrastructure information relevant to the work order
  • Mapping functionality for both customer address and partner address

3) Crew Management Component

When Crew Management Component  add-on component is implemented

it adds the following functionality to the core Work Manager application:-

It allows supervisors and team leaders to manage their crew

  • Add, remove, and select crew technicians
  • Add, remove, and select vehicles
  • Track vehicle usage through vehicle odometer readings
  • Report, review, and approve time for crew

SAP Work Manager 6.1 release notes

2031174 – Software Release Note – SAP Work Manager 6.1

2017941 – Release Restrictions Note – SAP Work Manager 6.1

1936034 – SAP Work Manager ABAP AddOn Installation Master Note

Deployment options :-

  • Work Manager base without LAM
  • Work Manager base with LAM
  • Work Manager base with Crew Management
  • Work Manager with Meter Management
  • Work Manager with Customer Service


SAP Work Manager Software Pre Requisites


1) Work Manager 6.1 Base Version (Without  Inspection Rounds and LAM (SAP ERP 6.0 System with EHP4 or below)


Install the following ABAP AddOns in ERP System:

SMFND 610_700 with Support Package 03

SMERP 610_700 with Support Package 03


BC set to activate:

      /SMERP/SAP_WORK_MANAGER_61_REF : SAP Work Manager 6.1.0 BC Set – Reference


2) Work Manager 6.1 with LAM & Inspection Rounds (SAP ERP 6.0 System with EHP5 or above)


Install the following ABAP AddOns in ERP System:

  • SMFND 610_700 with Support Package 03
  • SMERP 610_700 with Support Package 03

BC set to activate:

       /SMERP/SAP_WORKMGR_61_EHP5_REF : SAP Work Manager 6.1.0 for EHP5 with LAM BC Set – Reference


3) Base SAP Work Manager 6.1 with Meter Management Component 1.5  ( SAP ERP 6.0 Component IS-UT 600 Support Package 15 (or higher) with Enhancement Package 0 (or higher) )


Install the following ABAP AddOns in ERP System:

  • SMFND 610_700 with Support Package 03
  • SMERP 610_700 with Support Package 03
  • SMISU 610_700 with Support Package 03

BC set to activate:

       /SMISU/SAP_METER_MGMNT_15_REF : SAP Meter Management 1.5 BC Set – Reference

4) Base SAP Work Manager 6.1 with ERP Customer Service  Component 2.0 (Customer Service  Component 2.0)


SMFND 610_700 with Support Package 03

SMERP 610_700 with Support Package 03

BC set to activate:

       /SMERP/SAP_CUST_SERVICE_20_REF : SAP Customer Service 2.0 BC Set – Reference

NOTE: Linear Asset Management (LAM) is not supported by SAP Customer Service 2.0 application.

5) Base SAP Work Manager 6.1 with  Crew Management

Install the base SAP Work Manager 6.1 Add-on as in option 1) or 2).There is no  specific BC set activation  required for crew Management other than importing some Agentry changes. Please refer  “SAP Work Manager Add-on component installation version 6.1” for additional details.

Upgrade from existing Work Manager 6.0 SAP ABAP Add-On

  • SMFND 610_700 Installation Package
  • SMFND 610_700 Upgrade Package

Reference notes:

1936049 How to upgrade ABAP AddOn SYCLO 3XX_700 to SMCRM 610_700  (Steps are similar for Work Manager 6.1)

1828657 to get more information about planning the installation and upgrades of the ABAP add-ons SMFND, SMERP, SMISU, and SMCRM.


SAP ABAP Add-On download links

service.sap.com/SWDC

SAP Mobile Solutions
-> Mobile Add-On for SAP -> MOBILE ADD-ON FOR ERP -> MOBILE ADD-ON FOR ERP 6.1

POST Installation switch activation

Activate switch /SMERP/EPH5_EAM_BUS_FUNC if you’re using LAM  –  (SFW5)

Work Manager 6.1 Documentation


For the latest version of the installation guide and documentation, see the SAP Service Marketplace at http://service.sap.com/instguides -> SAP Components -> SAP Work Manager.

Additional  SAP notes for Work Manager 6.1:-


1828657 –   To get more information about planning the installation and upgrades of the ABAP add-ons SMFND, SMERP, SMISU, and SMCRM.

1982598 –   GIS Integration Support for Mobile AddOn 6.10 for further integration details

1936034 SAP Work Manager ABAP AddOn Installation Master Note

Quick Start Guide: SAP Work Manager 6.X with SMP (Agentry)

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25 Comments

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  1. Jacob Wesenberg

    Hi Manju,

    Will there be an extented product feature list for the Work Manager 6.1 similar to the one for the previous 5.3 version? These lists are great stuff when talking to customers about transactions and processes. Also discovering new features are nice 🙂

    Thanks

    Br.

    Jacob

    (0) 
      1. Estanislao Bulian

        Hello Manju,

        Nice Blog, but i still have some doubts, can you help please?.

        1) Can work manager 6.1 be installed on SMP 2.3?

        2) will it work with the GIS functionality (on smp 2.3) ?

        (0) 
        1. Stephen Streeter

          1) Work Manager 6.1 is built for SMP 3 not SMP 2.3.  Work Manager 6.0 is for SMP 2.3

          2) Work Manager 6.1 uses the OpenUI that is built in SMP 3 to connect to ESRI

          (0) 
      2. Sravanthi Polu

        Hi Manju,

        Great blog with valuable information.Can we expect the extended feature list for work manager 6.1 (similar to work manager 5.3 and 6.0) by end of this month.

        Thanks & Regards,

        Sravanthi Polu

        (0) 
  2. Marcus Schramm

    Hi Manju,

    I have a question for the Meter Management Component.

    At lot of customers have implemented their Meter Management Processes (e.g. Replacement or Meter Reading) with Notifications. Does the Work Manager support Notifications for Meter Management Processes or do I have to use work orders here?

    Thanks and regards,

    Marcus

    (0) 
    1. Manju Venkatesha Post author

      Marcus,

      In meter management component we do support meter replacement process but not with notifications. Notifications are only supported for regular work orders with PM module.

      Thanks

      Manju.

      (0) 
  3. Geoff Visentin

    Hi Manju,

    Great blog & info – thanks.. I am hoping you can help clarify a couple of things that confuse me when I read note 1936034.

    1) Do we really have to choose only one of the following?  WM with LAM, WM without LAM, WM with customer service, WM with crew management, and WM with meter management?  Are we able to have say WM with LAM and the meter management option?

    2) If the above answer is no, do we need two completely separate ERP instances to allow for multiple scenarios?

    Thanks in advance,

    geoff

    (0) 
    1. Manju Venkatesha Post author

      Geoff,

      For meter management component , IS-U is
      prerequisite.  Do you have both Plant maintenance  module and
      IS-U  modules on different SAP instance ?. Think of using 2  Mobile application WM with LAM and WM  with Meter management component if that’s your requirement.  Moreover LAM is only relevant for Work Manager functionalities not for Meter management
      component.   Sometimes we can’t  combine various component together because of various limitation on EHP level and SAP version w.r.t LAM.

      Not clear with question 2) ….Think of having 2 Mobile application WM with LAM and WM  with Meter management component if that’s your requirement.

      Thanks

      Manju

      (0) 
      1. Geoff Visentin

        Thanks for the response, Manju.  We have our IS-U system and PM/MM and all logistics in one single ERP instance at EhP7.  So if I understand you correctly, we would just need a second WM system (i.e. mobile platform VM or something) to support both a meter management and a LAM WM?  That makes sense.  I think you have answered both of my questions.  Thanks.

        Regards

        geoff

        (0) 
    1. Michael Winkler

      Hi Rag,

      yes you can, but where is the sense? If you are not using EAM (PM) at the moment, then you also not need a mobile solution. Also most of the filter criteria are based on the PM/CS Customizing.

      Kind regards,

      Mike

      (0) 
      1. Kunal Varaiya

        Hello Rag , Yes you can , As michael said if u r not using PM then no need to configure SAP WM because its completely for PM and some part for MM only . Thanks & Regards, Kunal Varaiya

        (0) 
        1. Ravi M Gowda

          Kunal & Michal Thanks for Replay,

          My clarification is,

          EAM people start to do configuration work, in this stage its possible to start syclo work or have to wait till completion of EAM configuration.

          More clarrification : EAM and SYCLO WM work can start parallel?

          Thanks

          Rag

          (0) 
          1. Kunal Varaiya

            Dear Rag , As per my knowledge , you can start configure SYCLO WM because it will only effect when run from mobile then start doing validate backend or configure EAM system . So , i dont think there is any problem But keep in mind first you have to do proper configuration for PM based on your business needs then syclo configuration based on your PM configuration . Thanks & Regards, Kunal Varaiya

            (0) 
              1. Michael Winkler

                Hi Rag, hi Kunal,

                I fully agree on Kunals post. My recommendation is also first PM (EAM) then go mobile. Otherwise you will have an overhead of administration and organisation with the business (imho). I did both in the meanwhile several times. And my summary would be first customize your processes and then based on this start to mobilize them.

                Kind regards,

                Mike

                (0) 

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