Webinar Wrap Up Report // Defining a Day One Approach to Change
In the last couple weeks SAP Education experts together with representatives from our partners Ploetz + Zeller hosted a live virtual webcast series on defining a day one approach to change.
- How to help everyone at the company be highly productive on day one
- Closed loop workforce performance optimization, an idea that involves not only content management (including development and usage), but identifying process execution flaws and optimizing those processes for optimum productivity
- Use cases from Health Insurance and Automobile industries on proven ways to combine training and business process modeling
Please find here on-demand resources including the slidedeck , the replays and Q&A (see below)
|Which type of documentation output can you create?||In the default shipment there are 9 different types in Word, PDF and HTML format (e.g. training manual, test sheet, job aid, audit&compliance document). Plus one PowerPoint type output specifically for blended learning. In addition to this default set of document types, you are completely free of adding others that fit your specific needs, change existing (layout, style, order, content, etc.) or replace/remove the standard documentation types by putting YOUR ones into the product. Also you are able to make user of so-called “text units” – these are freely usable text objects which can, for instance, be used for such documentation purposes: Concept, Task, Reference, To-do, Requirement, or Glossary, etc. Besides this kind of documentation it’s also possible to design and print business process models, or any other type of non-simulation-process related output (so-called book pages).|
|How much effort is required to create context-sensitive help?||There are basically two options: 1) Pull-Help -> existing WPB content takes the content-information typically automatically during the recording process. So there is no effort required in mapping parameters (context) to content. So content creation takes pretty much the time as the execution (with parallel recording) of the process takes. Deploying and linking content to “Help menu” is probably the bigger task and depends on application – for instance, with SAP GUI/ERP, you just need to go to a certain transaction and specifiy the URL of the “context” file that can be exported from WPB producer. 2) Push-Help -> you can hit the “generate navigation” button in WPB producer from existing content and you are pretty much already done with the basic content, that contains work instructions, context info, and step-by-step guidance. (of course you can add background info if you like at anytime) deployment is even easier, as nothing needs to be added/linked from the live system: you just need to install the WPB navigator. This small tool (10mb only) is installed in a minute and automaticaly takes the screen information and looks for appropriate content, to push it to the user.|
|What effort is required to deploy SAP Workforce Performance Builder?||Typically around 2-3 weeks for the full package: incl. implementation, training and coaching if required. Even faster with flexible customer-specific options/needs (i.e. less components, no coaching, etc.) within a “rapid-deployment solution” or cloud.|
|Can the Workforce Performance Builder only be used for SAP applications||No, you can use it for any process, any application, any subject, in any industry.|
|what are some efficient methods of provide and share||Besides having peers sharing themselves via “share”-options, of course the content can be contextualized and put into right application areas – i.e. on a specific application screen/page, or the content pops-up as soon a user enters a value into a certain field. It’s also possible to generate context-based QR codes, so people can scan a QR code with their mobile and access content in situations without own workstations. The typical scenarios in formal training, like learning paths are also important to have the learners getting into a topic step-by-step. At the end from all content provided while stored in WPB manager, we can show gaps to uncover issues in used content: i.e. 90% of all users click the wrong button in training simulation XYZ.|
|are the licenses for WPB included with enterprise license?||WPB is a standalone product and needs to be licensed separatly. Let us know if you would like to discuss the licensing in more details for your company.|
|Publish-ready – does that include being able to publish navigations? E.g. can you go from IP to a navigation with no further steps – or will an activity be required in Producer||You need to have the WPB instant producer content opened in WPB producer, and there you simply hit the “generate navigation” button. Done. (also see response above)|
|is WPB = improved SAP tutor?||WPB is a state-of-the-art product for workforce enablement and performance support with functionality that is far beyond SAP Tutor. (Tutor has not been enriched with regards to significant features since roughly 10 years ago.)|
|in application guidance – is that available for non-SAP screens and applications?||Yes, it’s possible for any application, but there are at least three different levels of context-sensitive help and in-application guidance: for instance, the “application-level” = push out relevant content for application which is currently in focus of the user -> This works for any application.
But if you go down to even a “field-level” guidance, SAP Workforce Performance Builder requires more interface information from the target application – some applications might have issues with providing sufficient information, although we can always work on that with you to get it done to the highest possible degree, covering your needs.
|Is there a need to introduce the active directory to WPB to enable navigator?||No, you don’t need AD to be connected to WPB. WPB manager can have a connection to AD and can carry content which then could be opened from navigator – but this is optional. WPB navigator can even take content from anywhere. A double click on a file can start the guidance too for instance.|
|analytics are available for SAP portal also? what happens if the portal is custom build?||Yes, the Knoa analytics are also available for SAP NetWeaver Portal applications. As part of the implementation process, we conduct an assessment of the customer’s user interfaces to determine any effort which may be required to assure complete coverage of the application.|
|SAP learning hub – is that available to individuals? i am certified functional consultant, will it be useful for me if I subscribe?||Yes, SAP Learning Hub is available for individuals and would certainly be suitable for a certified consultant. You have access to all SAP Education content as well as access to social learning via Social Learning Rooms. For more details, please go to: https://training.sap.com/shop/learninghub|
|does symbio modelling client have an integration mechanism to Solution Manager 7.1 business process documentation?||At the moment we (Ploetz+Zeller) are developing such an integration module. It will be available soon and provide the requested functionatlity. For more details, please do not hesitate to contact Rolf.Kalo@p-und-z.de|
|Could you elaborate more on how WPB contributes to the reduction of effort linked to UAT?||WPB offers at least three different types of UAT support: A standard test sheet can automatically be generated out of a recorded simulation with a simple click on a button. So there is no need to manually write test cases. The great thing, that from the same content, you also get other documentation outputs, several eLearning simulations, incl. practice/test options, context-sensitive guidance, mobile learning and more. The second UAT support is the integration with HP Quality Center – all test cases are automatically in place and can be uploaded to HP QC to run and track the tests from there. The third support options is the output of eCATT test scripts – you can create them again from the same initial recording – and those test scripts can be integrated into the eCATT module in the SAP software, and can even be used for automated test case execution.|
|In Sap WPB, when creating a material training, what is recommended? to create documentation with reference to Sap modules? (MM, FI, SD…) or beter based on work instructions or a real work processes? could you advise?||
This entirely depends on the customer needs and use cases, incl. Timelines, amount of users and content, required languages, budgets, etc.
But one general best practice is to provide content in-context/in-process: either via pull- or push-help. So it’s easy for the workforce to access knowledge just in time when needed. SAP Learning Architects and Consultants can help you in case you would like to discuss a certain situation, please just let us know.