To complement our Information Governance model (http://scn.sap.com/community/enterprise-information-management/blog/2014/07/08/new-information-governance-model-from-sap ), we are rolling out this self-assessment. After you complete the assessment in the XLS file, you’ll be able to see how you are doing across the capabilities in the information governance model. Perhaps you only want to assess yourself for a specific domain or a few specific capabilities—that’s fine. Just leave the other tables blank in the XLS.
Some groups, like SAP’s Data Management group, set a goal for themselves to be at a Level 2 across domains and capabilities. With that guideline, they can use this dashboard to quickly communicate their progress, and to focus future efforts.
Or you can drill into a specific domain to see how you are tracking against the capabilities in that domain. In this case, the Customer domain shows significant gaps between “As is” and “Desired” for Cleanse, Manage, and Retain.
Next, you would go into the spreadsheet and read what your Desired level of maturity is for Cleanse, Manage, and Retain. The spreadsheet should give you pretty good ideas as to what you need to do next to move up in your level of maturity. For example, you may have ranked yourself as a 1 for Data reporting: KPIs are monitored and tracked. By reading the row, you can see that to move up to Level 3, you have to track most of the metrics as required, and create online reports for all required data elements—including dashboards and trend analysis.
As background, this assessment is co-developed with our SAP Data Management Organization. In fact, that group has won TDWI Best Practices awards for their use of this assessment (among other things). For details on their usage, check out this SCN blog: Information Governance Maturity Models: Quick and Easy.
Capability maturity describes the indication of how close a data process or information management requirement is to being mature, and capable of continuous improvement through quantitative measure and feedback. The maturity levels (from zero to four) aligns with the “Process Enterprise Maturity Model” (PEMM) of Michael Hammer and the “Capability Maturity Model Integration” (CMMI) for Services.
Specifically, the following maturity levels reflect levels of information management capabilities:
- None (Level 0): Capability is not in place nor managed (insufficient) and not mature
- Minimum (Level 1): Capability is transparent and some maturity exists
- Most (Level 2): Capability is managed with most of the processes and requirements met (>60%)
- Standard (Level 3): Capability has all of the process and requirements met
- Excellence (Level 4): Capability is on a high level of optimization and continuously improved
To reach a (higher) maturity level all minimum requirements need to be fulfilled based on the detailed description provided in this document. For example, if clear responsibilities are missing and there is no transparency regarding the requirements the score is automatically downgraded to level zero.
For the full assessment spreadsheet, click here: http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/d0687917-10ef-3110-a2a8-91e6c7d5a129
Follow the instructions on the first Instructions tab, and then fill out the capabilities and domains that matter the most to you. There are comments throughout that provide definitions for the terminology from the information governance model. Check out the results in the Results tab. ***DO NOT delete tabs or modify text/rows, or the reports will not generate.***
Please use the new information governance model (covered here: http://scn.sap.com/community/enterprise-information-management/blog/2014/07/08/new-information-governance-model-from-sap) to give you some background, and then try the self-assessment. And let us know how it goes! Feel free to reach out to us at SAP if you need help interpreting the results, or figuring out what to do next to move the needle. We have Design Thinking workshops, more formal Information Governance Assessment services, Data Health Assessments, and many more activities that can help you gain clarity.
After your assessment, you should build an Information as an Asset roadmap that highlights the capabilities and domains that you need to target. Check out the roadmap in this Part III blog: Build an Information as an Asset Roadmap to highlight EIM strategy .