General Availability of three critical Syclo applications on SMP 3.0 was announced last week of June 2014(Q2) : SAP Work Manager 6.1, SAP Inventory Manager 4.0, and SAP CRM Service Manager 4.1. This blog is for highlighting the new features of the applications in the SMP 3.0 with Open UI framework, integration with GIS, Visual Enterprise, MRS Integration etc.

SAP Work Manager 6.1

Work Manager extends the SAP ERP functionality such as Work Order Management, Notification Functionality,Time tracking to mobile devices.

In addition to features such as Linear Asset Management, Attachment Support,Inspection Rounds, integration with Multi Resource Scheduling ,SSO Support the WM 6.1 solution in SMP 3.0 delivers:

  • GIS Integration (Open UI Framework – Integration with 3rd party applications)
  • SAP 3D Visual Enterprise (Open UI Framework)
  • UX Enhancements ( UI simplification)
  • ERP Customer Service
  • Crew Management

Work Manager 6.1 is delivered with a GIS integration framework. It is delivered out-of-the-box with pre-defined mobile parameters that are Esri-specific, but you have the ability to configure and point to any GIS vendor you choose.

On the client side, the GIS client must be built to work with the selected GIS database. The GIS software development kit (SDK) provides you with this functionality for building iOS, Android, WPF(Windows) clients.

The SAP 3D Visual Enterprise (VE) applications Software Development Kit (SDK) supports the incorporation of interactive 3D viewing on Windows, iOS, and Android devices.

SAP Inventory Manager 4.0

Inventory Manager automates manual, paper-based inventory operations such as performing cycle counts as well as receive, transfer, issue and adjust materials.

Manage parts in stockrooms, warehouses, and vehicles.Reduce inventory carrying costs and ensure parts availability for repairs.

Speed receipt and back-order reporting between shipping and receiving.


IM 4.0 solution in SMP3.0 delivers:

  • UX enhancements : Optimized navigation, UI simplification, and standard screen layouts
  • Additional language support

       (German, Italian, Japanese, Korean, Russian, Simplified Chinese, Spanish , Portuguese, French, Hebrew, Hungarian and Swedish)

  • Single sign on
  • Attachment support (Upload and download)
  • Windows 7 and 8 support (WPF client)

          Win 8 – Classic view only; touch enabled  

  • iOS and Android device support
  • Warehouse stock

          •WMS Stock Overview

          •WMS Physical Count

          •Bin to Bin Transfer


SAP CRM Service Manager 4.1

SAP CRM Service Manager  supports mobilizing Service Order Management within SAP CRM. It support  the following business process  steps on mobile devices:

  • Enables service field technicians to manage service orders and create confirmations with signature capture
  • Record status, materials, problems, actions, expenses, customer signatures and more
  • View customer data, equipment, install base listings, entitlements, contracts & history
  • Vehicle stock management


SM 4.1 solution in SMP3.0 delivers:

  • UX enhancements: Optimized navigation, UI simplification, and standard screen layouts
  • Additional language support

       (German, Italian, Japanese, Korean, Russian, Simplified Chinese, Spanish , Portuguese, French, Hebrew, Hungarian and Swedish)

  • Single sign on
  • Attachment support (Upload and download)
  • Windows 7 and 8 support (WPF client)

          Win 8 – Classic view only; touch enabled

  • Calendar support
  • Maps and directions
  • Nonorder iBase support
  • Confirmation enhancements
  • Survey support
  • MRS(Multi Resource Scheduling) Integration

SAP Services can be engaged in providing implementation services for the above exciting new Syclo solutions in SMP3.0 Mobile Platform.

Rapid Deployment solutions for new syclo applications which can reduce implementation efforts with defined scope may be delivered in near future.

This section will be updated with details once available.

Please note RDS offering for SMP 3.0 platform is available for implementation with SAP Services now. Please contact your local SAP Office to put you in touch with the right contact for engagement.

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