Last year the SuccessFactors Academy launched the new Cloud Learning Center. The SuccessFactors Cloud Learning Center uses SuccessFactors Learning to deliver customer and partner training for the SuccessFactors system. Training is focused around task-specific trainings for system administration and implementation project support. The Cloud Learning Center can be access with the following URL: https://sa.plateau.com/

Once logged in the main screen will be instantly recognizable by anyone who has used SuccessFactors Learning before:

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The courses are split into several categories:

  • Foundations Training
  • Compensation
  • Employee Central
  • Performance and Goal Management
  • Recruiting
  • Onboarding
  • Succession and Development
  • Learning
  • Boomi API Training
  • Reporting and Analytics
  • Social Learning

Foundation Training covers core instance and Platform activities, such as instance customization, Role-Based Permissions (RBPs), and Competencies. Most of the others are fairly straightforward to understand!

The Support and Additional Resources portlet provides a wealth of resources to support using the Cloud Learning Center and the learning assets found within it.

Let’s take a look at the Employee Central trainings. This is reached by clicking Employee Central in the Success Academy Learning Paths portlet, where all of the categories listed above are accessed. We can see a curriculum of courses listed in numeric order (each number is proceeded by a letter indicating the curriculum type, such as E for Employee Central or O for Onboarding). Most modules feature two trainings: the Project Team Orientation (PTO) and Job Aids. Employee Central has two module-specific trainings in addition to these (Administration and Payroll for HR Administrators).

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Many of the courses feature PDF guides or downloadable assets to use as part of an implementation or simply for quick reference. Others features video recordings or interactive content.

Trainings can be assigned to your Learning Plan (a collection of trainings to take) either as single trainings or as an entire curriculum. These can be consumed at your own pace.

Summary

The simple and easy-to-use Cloud Learning Center provides customers and partners with easy-to-consume content to help them implement and administer each of the SuccessFactors modules. By leveraging SuccessFactors Learning, it provides an intuitive interface to manage learning plans based on the modules being implemented and/or administered. The content is provided free and is valuable for both customers and implementation partners alike.

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  1. John Synk

    Jordan

    Thanks for all the info.

    Any customer can join the Customer Community, correct? Or do we only allow customers who are authorized to be support contacts at their organization?

    John

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    1. Jordan Hodgson

      Hi John,

      For the SuccessFactors Customer Community, which does not currently use the SAP ID service (which connects to SCN or SAP Support Portal) you are mostly correct that at a SuccessFactors’ customer’s company can register, either an executive/support user/end user etc

      What happens is a customer’s domain is approved (either automatically through a sales process, or by explicit approval of an implementation partner/sales member) and after that point, a user can register if they have the same domain. Domain being, for example a SAP employee with johny@sap.com or mariex@sap.com etc.

      Hope this helps and I would caveat that the above is only true at this point in time – of course if/when the SuccessFactors Customer Community moves to the SAP ID service (assumption) the authorization rules would change accordingly.

      Best,

      Jordan

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