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This was a great webcast given by the SAP Enterprise Support Academy.  Although much of the topic deals with BI platform support, a lot of it plays into project management, something I hadn’t considered before.  Also response on social media to the comments made on this webcast was very positive.  I apologize in advance for the blurriness of the screen shots.  Where possible I included the links provided.

SAP Support provided this Enterprise Support Academy webcast yesterday.  The SAP speaker said they want to “help you help yourself”.

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Figure 1: Source: SAP

Figure 1 shows the top X things not to do when implementing BI4.

One is to expect SAP to fix and you have no project management

You’re afraid to use SAP router

Web Intelligence calculation engine is not static

No time to search – an example is to open an incident without searching

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Figure 2: Source: SAP

You need to tune for specific scenario

Use the SAP best practices on SCN

Links:

Universe Best Practices

SAP BusinessObjects Web Intelligence – Business Intelligence (BusinessObjects) – SCN Wiki

Performance Testing in BI 4.1

Performance tuning tips for BI 4.0 Web Intelligence (Chapter 1 – Client Tier)

Sizing and Deploying SAP BI 4 and SAP Lumira

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Figure 3: Source: SAP

Deploying BI is a project and handle as a project

You need to account for a growing database

You need to test upgrades and test patching

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Figure 4: Source: SAP

Figure 4 talks about the ties to project timeline

“Go live tomorrow, something goes wrong, SAP to the rescue”

Plan major events accordingly, give SAP time to assist you

Follow the guides to plan upgrades, deployments, plan changes to systems to avoid Priority 1 situations

Links:

Migrating Business Intelligence Content to SAP BusinessObjects BI platform 4.1 diagram

BI 4 How To: Identifying Necessary Changes for Web Intelligence Upgrade

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Figure 5: Source: SAP

The speaker gave an example of testing on a single server, why won’t it work on a 10 machine cluster in prod?

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Figure 6: Source: SAP

Figure 6 is self-explanatory; BI4 is not an ETL tool to Excel

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Figure 7: Source: SAP

Figure 7 shows you do need a BI4 maintenance plan.

Subscribe to enhancements when patches come out – see service.sap.com/sap/support/notes/1553034

Links:

Patching Strategies and Best Practices + Parallel Patching

BI 4 How To: Identifying Necessary Changes for Web Intelligence Upgrade

https://service.sap.com/bosap-maintenance-schedule

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Figure 8: Source: SAP


A lot of times customers don’t know about the SAP router

Go to Service.sap.com/saprouter – it has benefits

It is a free utility with a secure connection; no evidence of router connections being hacked or compromise.  The speaker said it “resolve issues faster”

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Figure 9: Source: SAP

Figure 9 shows the Supported Platforms Guide information; self-explanatory.

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Figure 10: Source: SAP

Figure 10 covers the SAP BusinessObjects Web Intelligence Calculation Engine; this changes based on customer input

Links:

SAP BusinessObjects Web Intelligence Calculation Engine Changes

Webi Calculation Engine – Business Intelligence (BusinessObjects) – SCN Wiki

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Figure 11: Source: SAP

SAP tests with VMWare and other vendors

See the note listed in Figure 11.

What are the settings, procedures, what is allowed to run best on virtual systems  – see documents:

Technical Whitepaper: Best Practices for Virtualizing SAP BusinessObjects BI 4.x on VMware ESXi 5

Evaluating Selected Java Best Practices For SAP BusinessObjects Business Intelligence 4 On vSphere

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Figure 12: Source: SAP

Figure 12 covers “Help our BI4 admin with basic OS commands”

Resources are shown in Figure 12.

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Figure 13: Source: SAP

Figure 13 – speaks for itself.  Search before you post, per SCN rules of engagement; the same holds true before opening an incident with SAP Support.

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Figure 14: Source: SAP

“All information we have is available to you” on the SAP Support Portal.

I think this webcast, while common sense, allowed me to have some empathy for SAP Support.  This was a key lesson at the 2012 SAP TechEd event with Marilyn Pratt

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  1. Denis Konovalov

    “I think this webcast, while common sense, allowed me to have some empathy for SAP Support.” – that was one of the purposes of the webcast.
    We want to help you, the user, avoid common problems before product is deployed and to understand that support sees the ugly side of the product and customer relationship with SAP.
    No one calls us telling how great things work 😉

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    1. Tammy Powlas Post author

      Denis – great webcast (there’s your feedback) 🙂

      I liked the way it highlighted how good project management can lead the way to success. 

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