Skip to Content
Author's profile photo Katrin Pietsch

Looking to make the most of your SAP investment? In addition to SAP Education, check out SAP’s Influencing programs

SAP runs several programs for customers to influence the development of SAP products and solutions. Participation is free for customers – join today and ensure that your SAP products and solutions add as much value as possible!                    

  • Customer Connection is SAP’s process to address development requests, and continuously improve current SAP products. Customer Connection works in projects with a specific product scope and a limited timeline. In these Focus Topic projects, SAP invites all customers to submit improvement requests related to the project scope. After a collection phase of 2-3 months, the SAP team considers all requests with a minimum of 5 supporting (subscribing) customers. Accepted requests will be delivered via SAP Notes and Support Packages. To benefit from all available improvement, seach and download the related SAP notes at no additional cost at
  • Customer Engagement Initiative (CEI) is a structured approach for close end-to-end collaboration between customers and SAP teams during the full development cycle for planned products and solutions and new releases or enhancement packages. CEI offers an opportunity for customers to influence SAP development in collaboration with their peers. This helps SAP create products and solutions that meet our customers’ needs, reflect best business practices and realize process and technology innovations.

To learn more and participate in the Influencing programs, go to

Customer Connection on SCN: SAP Customer Connection Program.

Assigned Tags

      1 Comment
      You must be Logged on to comment or reply to a post.
      Author's profile photo joan ofulue
      joan ofulue

      I just came across this initiative by SAP. It is a great idea giving customers the opportunity to be part of the SAP development process.