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Author's profile photo Julie Plummer

How Mining Giant MMG Ltd transformed their users’ experience using NWBC


By the end of last week, I felt a bit sapphired out to be honest – I felt as if I’d seen enough replays for this year. But this one made me sit up and take notice. In this short video (22 minutes), Rick Watson (General Manager for Business in Laos),  and Peter McLure (CIO of MMG) talk about their experiences implementing SAP.

I personally found the first 14 minutes interesting – they explain how a predominantly Australian management team learned to work within the very traditional culture of Laos (Southeast Asia). (As you can see above, the central dashboard is not NWBC, but the other 4 are.)

But the last section, from 14:20 on, was even better 😉 – it showed how integrating a variety of content in NWBC – including BI dashboards – made users
more productive. Typical quotes:

“I didn’t attend any training at all…I got a 10 minute briefing…I found it very intuitive, a lot different from my [previous] experience of SAP…a delight to use”

The two speakers also summarize their lessons learned. They don’t say so explicitly, but it is clear to me that to get the full benefit of NWBC, you need an expert implementation partner, in this case John Moy. (For example, the contextual help that is referred to at about 16 minutes is a custom development, which John has explained here: Context sensitive help in NWBC using side panels)

So if you have ever wondered about NWBC –is it a good fit with your business, is it worth the effort, will your end users actually benefit – and if you have 7 minutes to spare, then take a look at this:

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      Author's profile photo Jason Scott
      Jason Scott

      Hi. Thanks for highlighting this video, however the the link doesn't work. It just shows an advert then stops and says you can goto to find replays of sessions. I've gone through all 25 pages of replays and this MMG one is not there..?!?! Any ideas where I can find this?

      Author's profile photo Julie Plummer
      Julie Plummer
      Blog Post Author

      HI Jason, Sorry to hear that.

      I tried:

      - from the SAPPHIRE home page, -> Replays -> enter the session no. : 9576

      - filtering the complete list of replays by "Mining" - there are 8 entries; this is the 2nd. Complete title is "Tackle Challenges Unique to a Growing Global Mining Business"

      BOth these worked for me. The only thing I can think of is that the content is only available for registered attendees. If that is the case, then I apologise, and will update my blog; but I got this link from my Twitter feed from a reliable source, so I think not.

      I'll check this on Monday ( I have no dummy user today) and get back to you.

      ALl the best till then, Julie

      Author's profile photo Former Member
      Former Member

      Works for me, I'm not registered.

      Author's profile photo Jason Scott
      Jason Scott

      Thanks July - works fine for me at home.... Must be some content filtering going on at work. Weird how it played the advert at the start okay though....   😉