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Author's profile photo Kristen Scheffler

What’s Happening in SAP Product Support – Spring recap and Summer sessions you won’t want to miss!

School’s (just about) out for summer in a lot of locations, but we haven’t stopped putting together some great educational sessions delivered by some of our finest SAP Support experts.

As with my previous blogs, I will be giving a recap of what’s happened recently with SAP Product Support educational sessions, and I will be sharing some of the hot summer sessions we have lined up for you.  So sit back, grab a lemonade, and get your learning groove on!

For previous month’s, please see the following:

What’s Happening in SAP Product Support – April review and May events

What’s Happening in SAP Product Support – March 2014 review and April 2014 look ahead

What’s Happening in SAP Product Support – February 2014 edition

What’s Happening in SAP Product Support – January 2014 edition

May 2014

ASUG Meetings

We attended three ASUG chapter meetings in the month of May: Florida, Ohio, and Alabama.

Once again, we received a great reception from customers on the new SAP Support Portal (, and had the opportunity to speak with many customers about their support experiences.  We even got a selfie/groupie photo!

asug selfiegroupiealabama.JPG

So many happy looking faces for first thing in the morning!

Meet the Expert sessions through the Enterprise Support Academy

BI 4.1 Explorer with HANA – In this session, our support expert George Pertea provided the following tips:

  • How to Support BI4.1 Explorer with HANA
  • Key resources to use when implementing and supporting
  • Tips, Tricks, Best Practices

Don’t worry if you missed it!  There is a session scheduled in June!

June 2014

SAPPHIRE NOW/ASUG Annual Conference

I spent a great deal of time between the SAP ONE Support center and the ASUG Hub this year.  It was great to see so many people interested and participating in the support sessions.  Conversations around the ONE support model, Enterprise Support, and SAP Support Portal were in full force.  One of the members of our Service and Support Infrastructure team, Arno Helmling, held 1:1 and 1:many demos of the Launchpad concept for the SAP Support Portal.  It’s focused on the Know ME, Guide ME, Show ME approach, and customers were extremely interested in seeing a glimpse into a personalized future.


Our Service & Support Infrastructure liaison discussing the launchpad concept for the SAP Support Portal with an ASUG member

My colleague Chris Vozella and I enjoyed collaborating with ASUG in an open forum discussion around support and education.  Chris and I are ASUG Points of Contact, and as such, found ourselves in the ASUG Hub quite a bit.  You could even say we were there the whole time.  Yes, that is us hamming it up!


We’re always in!


Thanks to Matthew Shaw for creating this video!  Watch this video to see a preview of an innovative idea in pilot phase with SAP Business Intelligence products called ‘Troubleshooting by Scenario’

Here’s another great video from our Netweaver SAP Support team!  The following video shows the step-by-step procedure for collecting relevant trace messages related to a UWL problem in the portal.


The long ado sessions you’ve been waiting for.  Here is what we have lined up through July.  Would you like to see a support session not listed?  Drop a comment below!

Meet the Expert sessions through the SAP Enterprise Support Academy

June 13th – SAP Afaria Client for Windows Phone with SAP Support Mindy Spivey

In this session, learn how to perform the following:

  • Windows Phone Enrollment
  • Create/Sign Afaria client for Windows Phones
  • Deploy Afaria client

Register here


June 17th – BI4.1 Explorer with HANA with SAP Support George Pertea

In this session, learn about:

  • How to Support BI4.1 Explorer with HANA
  • Key resources to use when implementing and supporting
  • Tips, Tricks, Best Practices

Register here


June 18th and June 23rd – Top 10+ Things Not To Do When Implementing BI4.1 with SAP Support Denis Konovalov

In this session, learn about:

  • Common pitfalls of BI4.1 implementations
  • Ways to address the common BI4.1 pitfalls

Register here


July 2nd – Introduction to SAP SQL Anywhere 16  with SAP Support Jeff Albion

Here’s what you can expect:

  • Learn how SAP SQL Anywhere (SQLA) and UltraLite can be embedded in end-user applications for offline/local data access in the SAP Real-Time Data Platform (RTDP).
  • Explore how SAP SQL Anywhere and UltraLite can allow developers to create custom applications in many APIs, across many supported operating systems and devices.
  • See a demonstration of how you can quickly create a SQLA database in a Windows service, monitor the service, and write a Microsoft .NET application for data access.

Register here


July 3rd – Introduction to MobiLink in SAP SQL Anywhere 16 with SAP Support Jeff Albion

Here’s what you can expect:

  • Learn about MobiLink technology and how it can be used to synchronize data to remote desktops, laptops, and mobile devices.
  • Explore MobiLink synchronization models and synchronization scripts (SQL, .NET or Java).
  • See a demonstration of a simple MobiLink synchronization between SAP SQL Anywhere 16 databases.

Register here


July 4th – Offline SAP HANA: Synchronizing SAP HANA and SAP SQL Anywhere 16 using MobiLink with SAP Support Jeff Albion

Expect the following in this session:

  • Understand how SAP SQL Anywhere can be used in a “sometimes connected” infrastructure with SAP HANA
  • Create MobiLink data synchronization scripts for use with SAP HANA
  • See how SAPI5 / OData can be used locally with SAP SQL Anywhere when a direct network connection to SAP HANA is not available.

Register here


July 9th – BI4.1 WebIntelligence & Java Runtime Best Practices with SAP Support’s Michael Neville and Jason Everly

In this session, you will:

  • Know how to maintain your BI4.1 WebI environment in regards to potential Java Runtime Issues
  • Key sources of support information
  • Validation of BI4.1 Administration best practices

Register here


July 17th – BI4.1 WebIntelligence Export to Microsoft Excel Best Practices with SAP Support Simone Caneparo

Get the following from this session:

  • Learn how to manage your WebI Microsoft Excel exports across versions
  • Learn how to design reports with an emphasis on best practices
  • Understand tool positioning

Register here


July 23rd – BI4.1 Installation on Redhat Linux 6x Deep Dive with SAP Support Brian Thomas

A great session if you want:

  • Expertise in BI4.1 Installations
  • BI4.1 Administration on Redhat Linux 6.x
  • Review of BI4.1 Pattern Books

Register here


NOTE: If you miss any of the above sessions, they will be available for replay in the SAP Enterprise Support Academy Meet the Expert Replay Library approximately 2 weeks later.


So that’s our current summer line up.  Want a session from support that isn’t listed?  Drop a comment below and let us know what you would like to see!

As always, I appreciate any feedback and comments.

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