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FPN: Detailed Navigation does not show any entry on consumer portal when Remote Role(RRA) is accessed

You have configured Federated portal network between two portals and When a remote role(through RRA- remote role assignment) is accessed on consumer portal, then DTN does not show any entry for the role,hence no content in content area. The same role shows DTN entries on producer portal.

Troubleshooting steps:

  1. Gather diagtool traces for the issue simultaneously on consumer and producer portal with increased severity for the locations: = All = All, = All, = All
  2. Analyze the traces for Red Errors and you will see the below information:

    Starting trying to retrieve remote data provider for alias ‘<producer_object>’
    Found cache handler for rule NAVIGATION
    GPCacheGet : start get request : key <producer_object>:<pcd_path>
    System.currentTimeMillis 1402559516498
    GPCacheGet : start getting from CML cache : realkey 4kfdkekkd4433kk2n2n2 : Thread 133 : System.currentTimeMillis 1402559516499
    GPCacheGet : end getting from CML cache : realkey 4kfdkekkd4433kk2n2n2 : ObjectId (0=null) 1224705374 : Thread 133 : System.currentTimeMillis 1402559516499
    Found no result for attrName com.sapportals.portal.navigation.FolderEntry
    No results found for attribute value/s.

  3. It seemed to be a cache issue
  4. Clear FPN cache:
  5. The issue was solved

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