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Author's profile photo Carlos Pinto

User Security on folders – Error (BI Platform 4.X – spanish installation)


When attempting to view the “User Security” of a folder in the Central Management Console (CMC) web application, the following error is


An server error occurred during security batch commit: Request 0 of type 44 failed with server error : Plugin Manager error:

Unable to locate the requested plugin CrystalEnterprise.ScopeBatch on the server. (FWB 00006)


SAP BI Platform 4.X

Windows Server (spanish installation)

Reproducing the issue

Step 1. Login to the CMC:


Note: my user (CPINTO) is member of Administrators:


Step 2. Go to Folders.

Step 3. Right click on any folder and select ‘User Security’.


Step 4. The following error ocurred:



After writing a message to SAP, the problem was solved changing Windows Regional Settings from Spanish to English.

Please, see KBA1643541:

Step 1. In the Windows Control Panel, select Clock, Language and Region.


Step 2. Click Change the date, time, or number format.


Step 3. On the Formats tab, select English (United Kingdom) in the Format dropdown menu.


Step 4. On the Location tab, select United Kingdom in the Current Location dropdown menu.


Step 5. Go to Administrative tab and click the “Copy settings…” button to enable English (United Kingdom) language for all system accounts.


Step 6. Click ‘Apply’:


Step 7. Ensure that “Welcome screen and system accounts” and “New user accounts” checkboxes are checked. Click ‘OK’.


Step 8. Click the “Change system locale” button:


Step 9. And then click ‘OK’ to enable English (United Kingdom) for all non-Unicode programs.


Step 10. Click “OK”.

Step 11. Reboot the server for the changes to take place.

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      Author's profile photo Former Member
      Former Member

      I there Carlos,

      Thanks for the awesome tutorial. I've done everything that you said, but the problem till persists.

      I'm trying to upgrade from 3.1 to 4.1, and the error appears when I use the Upgrade Management Tool, when I try to upgrade a custom acess level.

      Can you help me with this one?


      Author's profile photo Carlos Pinto
      Carlos Pinto
      Blog Post Author

      Hi Jose,

      I am afraid they are different scenarios. In my case it was an initial installation, not an upgrade and it was resolved in this way. You should keep in mind that this is a very generic error message and it may be due to other different causes.

      If your problem persists, I would advise you to write a message to SAP. You can follow the instructions in the following link:

      I am sorry I can not help you more.

      Best regards,