The explosion of social media and e-mail, usage of sensors, and widespread adoption of mobile devices is dramatically increasing the volume, velocity and variety of data in public sector. This accelerated change is raising citizen expectations of government. Just as consumers expect everything to be available at their fingertips in brick-and-mortar stores, via the internet, on their mobile device or via other channels, citizens expect government to provide the same seamless omni-channel experience. Citizens expect access to information and services from anywhere, at any time on any device.
How do public sector organizations deal with this information overload while improving service delivery? To empower citizens, improve service delivery and save money, public sector organizations are increasingly using cloud and mobile solutions. Governments at local and national levels worldwide are building and enhancing digital channels and government solutions for citizen access to government data and services securely through websites/ portals, mobile websites and apps, digital posts, and via electronic alerts.
To see this in action, check out the City of Boston Department of Neighborhood Development portal from your laptop or mobile device. The website allows citizens to interact with government, register for upcoming workshops, and do business with government anytime, anywhere. And the City of Rock Hill, South Carolina makes its performance dashboard available to the public on any device to provide transparency and accountability to citizens.
Public sector organizations are empowering their workforce to improve services, including managing infrastructure and assets, such as roads, bridges, and equipment. Mobile technology is helping Bernalillo County, New Mexico improve transportation while reducing costs for its citizens.
The transformation of public sector services with cloud and mobile has already begun. Imagine the mobile case worker who can perform an inspection and file a report from their mobile device using a cloud-based application with the highest levels of security and privacy. You can see it at SAPPHIRE.
Learn more about public sector industry, cloud and mobile solutions on www.sap.com.