Design Thinking at SAPPHIRE NOW
45 minutes is all it took for help customers jump start their SAP HANA and Cloud journey in the SAP Services Lounge at SAPPHIRE NOW. These mini sessions were designed to expose customers to the comprehensive transformation process and methods that SAP Services provides to customers every single day. SAP experts were on-hand to discuss the “how-to” side of solution success including Cloud, Big Data, Custom Development, Education, Business Transformation and, User experience.
Improving Customer Loyalty
One of today’s themes focused on Improving Customer Loyalty. Organizations that can adapt quickly to enhance customer loyalty through better interaction, streamlined information, and a differentiated customer experience are going to gain and retain competitive advantage in these highly volatile and competitive environments.
This workshop let participants partner with a small team to work through a Customer Loyalty improvement exercise that highlighted alternative ideas and approaches to problem solving and HANA / Cloud use case development.
After 45 minutes, customers who had previously never met, were able to collaborate, conceptualize a solution, and even find a catchy name. “Sales on the Move” was the prototype – a combination of cloud, mobile and Hana that could transform the way a company creates a more intimate customer experience.
If you are in Orlando, bring your customers to join us in the services Lounge and experience the dynamic workshops going on the next two days!