Customer | Priority | IRT/MPT | Deadline | |
XYZ India | 1 | First Response By | 1 | Hour |
To Do By | 2 | Hour | ||
2 | First Response By | 2 | Hour | |
To Do By | 4 | Hour | ||
3 | First Response By | 8 | Hour | |
To Do By | 12 | Hour | ||
4 | First Response By | 12 | Hour | |
To Do By | 16 | Hour |
Customer | Priority | IRT/MPT | Deadline | |
XYZ India | 1 | First Response By | 3 | Hour |
To Do By | 5 | Hour | ||
2 | First Response By | 5 | Hour | |
To Do By | 9 | Hour | ||
3 | First Response By | 7 | Hour | |
To Do By | 12 | Hour | ||
4 | First Response By | 11 | Hour | |
To Do By | 16 | Hour |
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