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Case Study: SAP Work Manager 6.0 (SMP 2.3 SAP Control Center) cannot show Agentry Status

All SAP Work Manager 6.0 users,

As a proactive effort by SAP to make it known to our customers, we are adding some case study as reference to the community. This case study shows why sometimes the Agentry status (running, stop, starting) is not properly showing in the SAP Control Center. You may use this as guidelines or reference to prevent issues during installation.


  • Agentry clients connects properly (Syncs) to the SMP 2.3 server but the SAP Control Center (SCC) does not show that the Agentry Server is running
  • User created custom Agentry certificates

Please read case study (KBA article) # 2024122 for details and solution (You may need to login to your SAP account to view the KBA article).


Mark Pe

SAP Global Senior Support Engineer (Mobility)

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