San Antonio is such a beautiful city with the popular River Walk, fantastic restaurants and brilliant blue skies. It was also the host city of this year’s annual CS Week conference held in early May. I had the chance to meet many of the 1500 Utility customer service professionals and hear both the challenges as well as opportunities that keep them up at night.
Watch the video about my insights and read more details below:
Many best practices were shared from SAP customers such as Atmos Energy which won the 2014 Excellence Award for Best CIS Implementation of a tier 1 Utility. They cut average customer handling call time by an average of 90 seconds! See more details here about Atmos Energy on YouTube
I will continue to share stories and best practices as we work to make every Utility a best run business!