Because the questions are coming and coming again, I want to summarize some short facts about e-mail templates and the surrounding area.
- To prevent issues during the template upload, we recommend using an HTML text editor such as Microsoft Expression Web ®.
- A very simple HTML template as a starter:
<html>
<head>
<meta content=”text/html; charset=utf-8″ http-equiv=”Content-Type”>
</head>
<body>
<span class=”variable”>/FormCampaignExecutionPlaceholder/ContactPerson/FormattedName</span>
<p>Please join us for the conference!</p>
<p><a href=”mailto:{/FormCampaignExecutionPlaceholder/MailingPermissionDenyMailToURI}”>Click here to be removed from future marketing mailings.</a></p>
<p><a href=”http://{/FormCampaignExecutionPlaceholder/LinkTracking/TrackingURI}www.sap.com/HANA”>News about SAP HANA</a></p>
</body>
</html>
- The available placeholders are listed in the SAP Cloud for Customer Administrator Guide on page 77 “E-Mail Templates”
- Information about direct e-mail campaings can be found in the SAP Cloud for Customer User Guide on page 76 “Executing Direct E-Mail Campaigns”
As soon as there will be more repeating questions, I will update the content here.
Best regards, Janina
Thanks for sharing that information Janina! We look forward to your regular updates.
There are demands to add a dynamic link pointing to a particular BO like the specific opportunity/account/service ticket while using notification rule.
Apparently SFDC can do this…
How can we add dynamic links pointing to specific BOs in e-mail template creation
We support this in C4C as well. You can use the following URL formats and embed them into the email notification template to directly link out to the specific Lead, Opportunity etc.
‘Marketing Lead: https://<<tenant URL>>/sap/byd/nav?bo=COD_MKT_PROSPECT&nav_mode=TI¶m.Key=#UUID#
Opportunity: https://<<tenant URL>>/sap/byd/nav?bo=COD_OPPORTUNITY_THINGTYPE&nav_mode=TI¶m.Key=#UUID#
Thanks! two follow up questions: