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Author's profile photo Janina Walzenbach

Nice to Know About E-Mail Templates

Because the questions are coming and coming again, I want to summarize some short facts about e-mail templates and the surrounding area.

  • To prevent issues during the template upload, we recommend using an HTML text editor such as Microsoft Expression Web ®.
  • A very simple HTML template as a starter:

<html>

<head>

<meta content=”text/html; charset=utf-8″ http-equiv=”Content-Type”>

</head>

<body>

<span class=”variable”>/FormCampaignExecutionPlaceholder/ContactPerson/FormattedName</span>

<p>Please join us for the conference!</p>

<p><a href=”mailto:{/FormCampaignExecutionPlaceholder/MailingPermissionDenyMailToURI}”>Click here to be removed from future marketing mailings.</a></p>

<p><a href=”http://{/FormCampaignExecutionPlaceholder/LinkTracking/TrackingURI}www.sap.com/HANA”>News about SAP HANA</a></p>

</body>

</html>

As soon as there will be more repeating questions, I will update the content here.

Best regards, Janina

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      4 Comments
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      Author's profile photo Angela Browne
      Angela Browne

      Thanks for sharing that information Janina! We look forward to your regular updates.

      Author's profile photo Former Member
      Former Member

      There are demands to add a dynamic link pointing to a particular BO like the specific opportunity/account/service ticket while using notification rule.

      Apparently SFDC can do this...
      How can we add dynamic links pointing to specific BOs in e-mail template creation

      Author's profile photo Former Member
      Former Member

      We support this in C4C as well. You can use the following URL formats and embed them into the email notification template to directly link out to the specific Lead, Opportunity etc.

      'Marketing Lead: https://<<tenant URL>>/sap/byd/nav?bo=COD_MKT_PROSPECT&nav_mode=TI&param.Key=#UUID#

      Opportunity: https://<<tenant URL>>/sap/byd/nav?bo=COD_OPPORTUNITY_THINGTYPE&nav_mode=TI&param.Key=#UUID#

      Author's profile photo Former Member
      Former Member

      Thanks! two follow up questions:

      • Can you give the list of business objects where this can be done with url format.. Opportunities, tickets et all.
      • Do I need to add any specific field on #UUID# or simply puting the tenant url is enough?