With the new business function delivered in SAP CRM 7.0 EHP3 we can have now icons and colors for the alerts.

Business Function: CRM_IC_CEBP

After activating this business function you will have new node in SPRO as shown below where you can configure themes for alerts.

SPRO->Customer Relationship Management->Interaction Center WebClient-> Additional Functions->Define Theme for Alerts

Alert Theme Config.png

After above configuration login into IC_MANAGER business role and create new alert with theme as shown below.

Alert Configuration.png

After configuring the alert, assign it to the respective rule policy to display in Interaction Center.

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