Technology is a key driver for innovation in the insurance industry. Trends such as customer centricity and omnichannel, new distribution models and disruptive technologies like telematics are motivating insurers to rethink their digital value chain.
Innovation today requires a digital transformation — not only automating expensive and inefficient manual tasks but enabling your employees and agent/brokers to service today’s customers seamlessly across channels. Insurers should be looking to standardize processes and integrate their diverse landscapes in order to achieve these efficiencies.
Watch the video and hear Chad Hersh, Managing Director at Novarica and Bob Cummings, Global Head of Insurance at SAP discuss the current trends that are driving insurers to re-think their business models.