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Run With Purpose Challenge: My Family, My Customers

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My name is Jamie Cantrell and I have been working with SuccessFactors/SAP for a little over a year now.  I’m am the Client Communications Manager in Customer Experience with our Customer Success organization and my entire focus is on how best to serve and communicate with our current customers.

As a busy single mom of a beautiful little girl, Serafina, and my awesome little Jack Russell Terrier, Dash, I certainly appreciate the importance of getting value out of every minute of the day.  Like me, our customers spend valuable time at work, away from their families, while supporting themselves and their families.  My appreciation for the value of their time helps me to focus on helping to make our customers’ lives easier.  I am inspired and motivated every day by working directly with our customers throughout our variety of outreach programs – inspired by their innovation, creativity, and genuine desire to work with and be the best.  

While my job description may list the tasks and programs that I manage, including our new administrator onboarding program and our quarterly release preparedness webinar program, it does not amply describe my purpose at SAP.  My first question, when considering any change or innovation in how we deliver support is always: is this in the best interest of our customers?  Afterall, deliverables aside, my job is to ensure that our customers are both prepared for and happy with what we’re doing.   

I get excited on behalf of our customers when we launch new programs and new product innovations.  I love to hear their feedback – both in how we’ve done well and how we can improve – because I love that they are so engaged.  In short, our customers are why I love my job.  They are my family away from home.

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  • Hi Jamie,

    “Innovation” and “Customer Delight” is a key mark which is important not just for business also for customers. As the saying goes, change is constant lot of customers want to see “sea change” in product line (not just internal products, but also tools and applications that they work). Any product company like SAP or similar cannot evolve on their own and become best practice application; however, they can make it to work better to suit many customers inputs / ideas / arrangements / priorities / way they see applications day-to-day, and many more. Recently, due to Global and competitive pressure, I see SAP had opened up wide reach than before for customers inputs, their insights, and internal preparation to see how application can go beyond the mere standards. As working in this product line I have seen many changes which has exited customers and definitely you do as well.


    Saravana Gopalan

    • Hi Saravana,

      Thanks for your comment!  Yes, it is very exciting to see, not only at SAP but as an industry, we are embracing partnerships with our customers in the direction and momentum of innovation!  I am so pleased to work with people at SAP who understand that the needs of the customer will ultimately translate into success for all.

      Best Regards,