Positive Experience with Change Request Management Enterprise Support Academy
I participated in this Expert Guided Implementation last week but I made several mistakes I thought I would share. First the Enterprise Support Academy helps you with your prototypes and is available to Enterprise Support Customer. I used it to help set up Change Request Management 7.1 SP11 in a demo-like landscape, but the course covered SP08.
Day 1 is making sure your system is set up correctly and the OSS connections work – no issues here.
Day 2 is about making sure SOLMAN_SETUP is working, and the LMDB SM59 connections. This was my first mistake; our landscape previously had the RFC connections set up with SMSY; I thought these would work fine with 7.1 but I didn’t bother checking them.
Day 3 is the key day, making sure your configuration is setup for your Change Request Management workflow. Because I didn’t check the RFC’s from Day 2, I was struggling getting the connections to work. I managed to get the connections to work with Dev>QA but not to production:
These errors continued to haunt me into Thursday:
I managed to get the urgent workflow working from Day 3 on Day 4 (just from DEV to QA) but I couldn’t get the normal change workflow to work. Fortunately the EGI instructor was very patient and explained I really need to get all the RFC connections to work. She offered to help, but I managed to get them to work.
Then to get the normal workflow change to work, the EGI instructor spent time with me using Adobe Connect. I could share my screen. She helped determine I was missing some authorizations and then we got the normal change workflow to work.
Day 4 was optional configuration, and Day 5 was reporting. I haven’t managed to get to the exercises for those two days yet.
Some tips for EGI:
1) Complete the daily exercises – it sounds obvious, but clearly my assumption that I had finished Day 2 haunted me into Day 3 and the rest of the week
2) If you complete the daily exercises, accept help
3) Use the ramp-up knowledge transfer materials to supplement the EGI – the recordings at service.sap.com/rkt-solman helped me get through some of the experiences.
This is a great offering from SAP Support and I thank my EGI instructor last week, Maria Kraynova.