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Rethinking the insurance business model. There are many trends driving innovation in the insurance industry– digital transformation, omnichannel, telematics, innovation, and the list goes on. But it’s important to think through the entire value chain to streamline front office integration with back office.The result is the ability to access customer data faster and at lower cost. The back office transformation is as critical as the front office in enhancing customer experience and building loyalty.  

Watch the video and hear Nicolas Michellod, Senior Analyst at Celent and Bob Cummings, Global Head of Insurance at SAP to learn how insurers are starting to think out of the box.

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