Not sure if the Righteous Brothers had it right when they sang “Time goes by so slowly” in their classic Unchained Melody, because here we are again starting a new month.

As in my previous posts, I will be providing a recap of April and a look forward to some events and presentations that our SAP Product Support team are participating in May.  Always interested in hearing your feedback along the way!

In case you missed any of our previous posts, you can find them here:

What’s Happening in SAP Product Support – March 2014 review and April 2014 look ahead

What’s Happening in SAP Product Support – February 2014 edition

What’s Happening in SAP Product Support – January 2014 edition

April 2014

Meet the Expert Sessions on the SAP Enterprise Support Academy

Ali Chalhoub delivered a meet the expert on End-to-End Tracing & Client Devices on SAP Mobile Platform 2.3.

Here is a link to the recorded session: https://service.sap.com/sap/bc/bsp/spn/esa_redirect/index.htm?gotocourse=X&courseid=70250449

I delivered a meet the expert session on the new SAP Support Portal.

Here is a link to the recorded session: https://service.sap.com/sap/bc/bsp/spn/esa_redirect/index.htm?gotocourse=X&courseid=70250511

SAP Support Portal – new video

We recently published a video highlighting one of the new features of the SAP Support Portal. Check here in case you missed out on the announcement: It’s Official – Phase 1 of the new SAP Support Portal has launched!

In this video, you will see the new homepage tutorial feature in action on the SAP Support Portal.  Visit the SAP Support Portal today at http://support.sap.com

https://youtube.com/watch?v=kH0JB7_zzfg

ISUG-Tech Conference

Paul Vero and Annette Kirkpatrick represented SAP Product Support at the ISUG conference.  Paul presented on Best Practices using SAP ASE Windows Drivers, Building an ODBC Utility Library with SAP ASE ODBC Driver, and the Use of SAP ASE ADO.NET BulkLoad capabilities.  Annette presented on Troubleshooting SAP Replication Server Environments. with a focus on assisting SAP Replication Server administrators in diagnosing problems in their replication environments.  Jeff Tallman posted a nice recap on the event in his blog It was good to be home again@ISUG.

ASUG Chapter Meetings

C.W. Beardsley presented at two ASUG Chapter meetings in the month of April: ASUG IL-Chicago and ASUG Midwest Central.  The focus of these presentations was on the new SAP Support Portal.  In these presentations, he showcased the new SAP Support Portal, providing attendees with insight into the benefits they will experience with the new design, layout, and navigation, a demo of the portal, as well as providing opportunities to get involved in future redesign activities.

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C.W. presenting at the ASUG Midwest Central chapter.  Looks like a full house!

May 2014 events/presentations

ASUG Chapter Meetings

We have at least 4 chapter meetings lined up for the month of May.  If you are in one of these areas, don’t miss out!  You’ll get to meet with one of our SAP Product Support team members in person and get a great presentation and demo of the SAP Support Portal as well!

May 9th

ASUG Florida register at: http://www.asug.com/events/detail/Florida-Chapter-Meeting-Spring-2014

I will be here presenting

ASUG Ohio register at: http://www.asug.com/events/detail/Ohio-Chapter-Meeting-May-9-2014

C.W. Beardsley will be here presenting

May 16th

ASUG Indiana register at:  http://www.asug.com/events/detail/Indiana-Chapter-Meeting-May-16-2014

  C.W. Beardsley will be here presenting

ASUG Alabama register at: http://www.asug.com/events/detail/Alabama-Chapter-Meeting-May-16-2014

I will be here presenting

Meet the Expert Session on the SAP Enterprise Support Academy

May 26th

Don’t miss this session with George Pertea on SAP BI4.1 Explorer with HANA.  In this meet the expert, George will provide some key tips, tricks, best practices, and resources for you to use when implementing and supporting BI4.1 Explorer with HANA.

Register for this session here: https://service.sap.com/sap/bc/bsp/spn/esa_redirect/index.htm?gotocourse=X&courseid=70250749

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