Problem description: Some organizations have IT policy where SAP ID is deleted if users do not logon for certain period (60 days etc.). This is part of cost control measure. Later when user gets SAP ID recreated, old favorites menu will be lost. i.e. user will lose his/ her transactions added in favorites menu before ID deletion. Below are the steps to take back up so that user can restore favorites on their own.
PS: I could not think of any other scenario where user may lose favorites menu.
Download Favorites to PC (Personal Computer):
Select a file location in your local PC to store the back-up file. Screenshot below:
Message below appears to confirm that the favorites are downloaded into your PC:
You can see the file created as in the screenshot below:
Once favorites are lost, below are the steps to restore favorites from the back up file.
Upload Favorites from PC:
From SAP Easy Access screen, goto Favorites –> Upload from PC. Screenshot below:
Select the back-up file from your local PC. Screenshot below:
Favorites are restored! Screenshot below: