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Author's profile photo Mike Conners

The best way to train and support your end users

When it comes to SAP implementations, change is inevitable.  Functionality, business processes, and even the makeup of your end user community change over time.  Welcome to the club if you’ve expressed frustration about how to keep up with these changes!

Here’s a tip:  A Super User Program may be the best solution.  Super users work on the front lines, dealing with change every day.  As Claudia Faerber, one of SAP’s resident experts on this topic writes, “Super users are the coaches who make people better drivers of SAP.”

Claudia has written a practical, real-life guide for anyone who’s ever thought about building a super user program.  It also offers insights to those who would like to advance their careers by becoming super users.  Claudia’s article, “Building Super User Programs with Horsepower,” is in latest issue of the SAP Education e-magazine, Learning@the Speed of Change.

Click here to read Claudia’s article (it’s on page 4).

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      Author's profile photo Ginger Luttrell
      Ginger Luttrell

      Thanks for posting this Mike and linking to Claudia's article.  I agree, she is very must an expert and advocate in this space.  During this year (2015), there will be more and more buzz supporting the standardization and best practice of Super User and their communities.  Check out this LinkedIn post with the question, "Are Super Users Important and Why?"

      It has some amazing comments that show us the time has come to bring Super Users out and into the light with attention, definition, respect, and tools to support the valuable role they play in the SAP ecosystem!  It's an exciting time to be an SAP Super User!