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273627_Blog.jpgThe millennial generation is the largest age group to emerge since the baby boom generation, and as this group grows significantly as a proportion of the workforce over the next 20 years, employers will need to make major adjustments in their engagement models. Motivating, engaging, and retaining people will never cease as managerial priorities, but employers will have to carefully consider what strategies they will use to cultivate and retain valuable millennial employees now and into the future?

Baby boomers are currently the largest generation of active workers. Research has shown that boomers identify their strengths as organizational memory, optimism, and their willingness to work long hours. This generation grew up in organizations with large corporate hierarchies, rather than flat management structures and teamwork-based job roles.

Millennials have a drastically different outlook on what they expect from their employment experience. Millennials are well educated, skilled in technology, very self-confident, able to multi-task, and have plenty of energy. They have high expectations for themselves, and prefer to work in teams, rather than as individuals. Millennials seek challenges, yet work life balance is of utmost importance to them. They do, however, realize that their need for social interaction, immediate results in their work, and desire for speedy advancement may be seen as weaknesses by older colleagues.

Coupled with the socially minded millennial comes their desire to be creative. Millennials have grown up in a time where information has become available instantly. Through a Google or Wikipedia search, answers to even quite complicated questions can be found. As such, millennials have developed into a group that wants to work on new and tough problems, and ones that require creative solutions.”

  -“The Millennials: A new generation of employees, a new set of engagement policies” – by Jay Gilbert – The Workplace -September / October 2011

90% of workforce knowledge is coming from informal learning opportunity. Traditional formal learning opportunity is only contributing 10%of workforce knowledge in most of organization. This means organizations should leverage day-to-day user supporting activities to achieve organizational Learning & Development goals. We are not able to separate Learning & Development from Workforce Performance Supporting. At the same time, organizations should provide easier way of creating/sharing/updating user created contents to support collaborative learnings.

Is your organization aligning with this generation/behavioral changes in developing and managing workforce knowledge?

You already know that training and supporting your teams is important, but producing training/supporting content that appeals to your Millenials as well as your Baby Boomers is difficult?

SAP Workforce Performance Builder (SAP WPB) is SAP Education’s new standard for creating, distributing, and managing context-sensitive user help, user manual, procedural simulation and videos, training material, process documentation, rapid eLearning, and HP compatible test scripts.

The solution is addressing the issues including but not limited to,

  • Employee skills and regulatory compliance.
  • Support for formal and informal + social learning needs.
  • Leveraging user-generated content without additional authoring tool trainings.
  • The need to cut help-desk and process costs.
  • Creating single-source help materials for the entire IT landscape.
  • Up-to-date processes, trainings, and test documentation.
  • Whether the entire workforce, even those without their own workstations, can access relevant knowledge in the moment of need via mobile devices.

To find out more, Join us Wednesday, April 30th 2014 at 1:00PM SGT (2PM Tokyo, 3PM Sydney, 10:30am India) to learn about the latest innovations at SAP Education to easily create and deploy context-sensitive user help, transaction documentation, training simulations, test scripts, and e-learning materials.

Registration is open as below,

[Webinar] Build Learning Content that Connects Generations – April 30 2014, 1PM Singapore time

Cheers!

Jeff

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