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Author's profile photo Ginger Gatling

SAP Cloud for Customer Integration with ERP: Cloud Configuration

Welcome to the blog series on integrating SAP Cloud for Customer with SAP ERP and SAP CRM.  This series walks you through the integration guides; highlighting key considerations as well as where you should go to ensure you required information for the integration.

This blog focuses on configuration required in SAP ERP for the integration. Other blogs in this series include:

Get ready to integrate

ERP configuration

Before reading this blog, you should read the blog on getting ready, which walks through the guides you need and setup that should happen prior to the cloud configuration.  

There is a new SAP Cloud for Customer (C4C) release every 3 months.  Each release will normallyinclude new integration scenarios.   This blog is not comprehensive of all scenarios and required configuration.   Before doing the configuration, always ensure you have the latest version of the integration guide from  Service Marketplace.  The integration guide is kept updated with the most recent scenarios and required configuration. In addition to the integration configuration guides on Service Marketplace, you also might want to review the C4C admin guide on  If you are an integration expert new to C4C, this admin guide describes everything an administrator would need to do, including high level information on the integration.   

Be sure to review this demonstration. It walks through the key Cloud configuration steps.

When integration C4C with SAP ERP, the cloud configuration includes:

  1. Scoping for integration
  2. Create the communication systems
  3. Perform Code-List Mapping
  4. Create the communication arrangements
  5. Create ID mapping (employees and product categories)
  6. Number range for master data objects
  7. Maintain document types for quotes/orders 

Let’s look at each one.

1. Scoping for Integration

C4C is delivered with many functions and capabilities.  Scoping is used to activate which features you want to use.   Integration with ERP has its own scoping.   The scoping is done in the business configuration area and you will select the ERP scoping.  The video walks through the exact items you need to pick.

2. Create the communication systems

Creating a communication system is analogous to creating a SM59 destination in ECC. You have to say who will we communicate with.   If you are using HCI, then you will enter your HCI host name.  If you are using PI, then you will enter the reverse proxy (e.g. SAP Web Dispatcher).  The name you provide can be the ERP name since it represents ERP, but you need to enter the next physical connection for C4C.  

3. Perform code list mapping

Code list mapping map values on-premise to values in Cloud for customer.  The following table shows the common code-list mappings for ERP.  The “Local Data Type” is the field in Cloud for Customer.  The  “Fine Tuning Location” is how you find the field in C4C.  Notice that in some cases the mapping is not required since the standard values are equal.  The next is the customizing location in ERP for the customizing object, and finally you see the table name used in ERP for this customizing object.   For details on all code list mapping, use the integration configuration guides on SMP.   This complete spreadsheet is in the appendix of the ERP integration configuration guides on  SMP

Local Data Type

Fine Tuning Location in Cloud for Customer

Customizing Location in ERP

Table in ERP


General Business Partners -> Maintain Academic Title

Cross-Application Components -> Cross-Application Components -> SAP Business Partner -> Business Partner -> Persons -> Name Components -> Maintain Academic Titles



Specific Mapping not
  required: Choose “Local and Remote Codes are equal”


Contacts -> Functions

Sales and Distribution -> Master Data -> Business Partners -> Contact Person -> Define Contact Person Functions



Contacts  -> Departments

Sales and Distribution -> Master Data -> Business Partners -> Contact Person -> Define Standard Departments



Specific Mapping not
  required: Choose “Local and Remote Codes are equal”


<not available>

Logistics – General -> Business Partner -> Customers -> Control -> Define Account Groups and Field Selection for Customers



<not available>

Sales and Distribution -> Sales -> Sales Documents -> Sales Document Item -> Define Item Categories



Opportunities -> Maintain Document Types

Sales and Distribution -> Sales -> Sales Documents -> Sales Document Header -> Define Sales Document Types



Reasons for Rejection

Sales and Distribution -> Sales -> Sales Documents -> Sales Document Item -> Define Reasons For Rejection



Accounts ® Payment terms

Sales and Distribution -> Master Data -> Business Partners -> Customers -> Billing Document -> Define Terms
  Of Payment



<not available>



General Business Partners ->Maintain Legal Form

Sales and Distribution -> Master Data -> Business Partners -> Customers -> Marketing -> Define Legal Statuses



Accounts -> Maintain ABC Classification

Sales and Distribution -> Master Data -> Business Partners -> Customers -> Marketing -> Define Customer Classifications


4.  Create Communication Arrangements

Communication arrangements build on the communication system by providing exactly which objects/scenarios are being used for the integration.  

5.  Create ID mapping

While the master data integration to ERP includes accounts, products, sales organizations, there is still some master data that
must be loaded via the migration workbench.  One examples includes emloyees.   Once this data is loaded, then you need to create the ID mapping where you map the employees. 

6. Number  range for master data objects

Just as there are number ranges for ECC, there are also number ranges that need to be configured in C4C.  The details are in the video.

7.   Maintain document types for quotes/orders

The final step in the video  shows the processing types that must be configured in the cloud for the sales quotes/orders.

That’s it for the cloud configuration! 

Please check out the other blogs in our C4C integration blog series at   The blog series includes the following blogs:


SAP Cloud for Customer Prepackaged Integration Content

How-To Guides and E-learning

Using HCI or PI

ERP Integration

Get ready to integrate

ERP configuration

Cloud configuration (this blog)

Coming soon: PI Configuration,  HCI Configuration

CRM  Integration (coming soon)

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      Author's profile photo Apoorva Singh
      Apoorva Singh

      Hi Ginger.

      I see the row BusinessPartnerRoleCode  under codelist mapping. It says nothing is available for fine tuning. What does that mean ?

      Does it mean that system is inflexible to accommodate the custom account groups or  Is there a workaround possible ?



      Author's profile photo Former Member
      Former Member

      Hi Ginger,

      Can you help with a query I had.

      Can you please explain what this statement means :

      Scoping for SAP ERP/CRM integration can only occur during the first implementation of SAP Sales OnDemand. Integration at a later date is not supported in order to avoid serious data inconsistencies between SAP Sales OnDemand and SAP ERP/CRM.

      We are planning to implement C4C, but dont want to integrate with SAP ERP at this point in time but would want that option to be used in the future? Can that be done? Would I be able to integrate to ERP at a later point in time?


      Author's profile photo Rindang Cahyaning
      Rindang Cahyaning

      A great blog.. on point 5, does it mean that we still need to maintain the employee data  first on C4C before the C4C integrated to ECC system?, I mean that when implementing C4C we need to configure organization structure and also maintain employee data, is it also applicable when the integration scenario with ECC is in scope?

      Author's profile photo Ginger Gatling
      Ginger Gatling
      Blog Post Author

      Hello Rindang

      Sorry I missed your comment - I switched teams a couple of years ago and no longer cover C4C.  Sushant Rai can probably help you.  My understanding is that if you have org structure this can be imported into C4C as part of the initial load - org structure and employees.  But - I could be wrong and Sushant can verify.