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Industry sector: SAP Grantor Management


SAP CRM Objects: SAP CRM Case Management and One Order Management – Applications


Business Scenario: As part of Grantor management process, fund manager reviewing a case having multiple applications, can approve or reject applications based on business criteria. Once the manual activity is complete and Case needs to be progressed further to initiate payments for approved applications. Rejected Applications need to be de-linked from case, so that they can be linked another case in future for further review if re-submitted. Manual de-link will be a cumbersome task for end user, to automate the de-linking process following logic can be used in a report.


Above scenario can vary from client to client.


How to De-link a One order object from SAP CRM CASE?

Data required:

–          SAP CRM CASE object to be de-linked

–          SAP CRM ONE ORDER Object to be de-linked

DATA :  lr_crm_case       TYPE REF TO if_crm_cmg_api,

            ls_message        TYPE crmt_cmg_error,

            lt_rec_hier_tech  TYPE crmt_cmg_rec_hier_tech_t,

            lv_bor_key          TYPE swo_typeid,

            lt_link_message  TYPE crmt_cmg_attr_error_t.

FIELD-SYMBOLS:

            <fs_rec>            TYPE crmt_cmg_rec_hier_all.

TRY.

* Open case in mode edit

CALL METHOD cl_crm_cmg_manager=>open_case
         
EXPORTING
            iv_case_guid
= <CASE GUID>
            iv_activity 
= if_scmg_authorization=>c_activity_modify
         
IMPORTING
            er_crm_case 
= lr_crm_case
            es_message  
= ls_message.

IF lr_crm_case IS Bound.

*   Get Elements

    

CALL METHOD lr_crm_case->get_elements
         
EXPORTING
            iv_no_model_nodes
= abap_true
            iv_relation      
= <relationship> ( example = ‘CJ’)
         
IMPORTING
            et_rec_hier_tech 
= lt_rec_hier_tech
            et_rec_hier_all 
=
            lt_rec_hier_all
            es_message       
= ls_message.

LOOP AT lt_rec_hier_all ASSIGNING <fs_rec>.

* Check if data in <fs_rec>info6 is the linked one order to SAP CRM CASE.

            MOVE <fs_rec>bor_key TO lv_bor_key.

           CALL METHOD lr_crm_case->delete_element
             
EXPORTING
                iv_bor_key    
= lv_bor_key
                iv_bor_type   
= <fs_rec>bor_type
                iv_model_node 
= <fs_rec>model_id
                iv_instance_id
= <fs_rec>inst_id
             
IMPORTING
                es_message    
= ls_message.

ENDLOOP.

CALL METHOD lr_crm_case->save
           
IMPORTING
              et_message_with_attr
= lt_link_message.

COMMIT WORK

*Close the Opened case


       
CALL METHOD cl_crm_cmg_manager=>close_case
         
EXPORTING
            iv_case_guid
= <fs_case>case_guid
         
IMPORTING
            es_message  
= ls_message.

ENDIF.

      CATCH cx_sy_ref_is_initial.

   

RETURN.

ENDTRY.

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