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Author's profile photo Michael Piehl

Service Management – Basic Settings – Print Control – Define Shop Papers, Forms and Output Programs

Wow, is that title a mouthful.  For a change, all that verbiage is worth it.  This piece of configuration control all of the outputs related to the service order.  By default, there are quite a few.  Many of which might not be useful to your organization.  Now, I’m going not going into the SAP Script portion here…  that is way beyond the scope here.  But this will show you all the available outputs, so you can evaluate them and hand them off to your development team 🙂 .  So let’s get to it.  there’s quite a bit to cover here.


As I like to do, here’s the location within configuration where you can make these settings.


We will start with: Define Shop Papers first.  Here we can control what outputs and where they come from.  This is where you will come whenever you need a new output, or want to make a change to an existing output, but aren’t sure what program it is in.


Since this portion of configuration actually control multiple areas, we will be concerned with O, for the service orders.  Everything we talk about today will apply to any other PM areas.


If you are interested, here are the other areas you can control.


Now, you see the complete list of outputs available for the service order.


When you drill into the details, you get all information you need to define the form.
Output program: this is the particular form.  This will be unique for each different output (typically at least, unless your programmer is clever and added logic based on the shop paper.)

Form Routine: typically, always PRINT_PAPER, unless you make a custom version.

Form: PM_COMMON is again the standard for all the outputs.

Description: pretty self explanatory.

Archive obj.ID: this is the object type

Delta Print: prints only the unprinted operations or components.  This is not typically something I use, but if you commonly add new things to the order after printing, this could be valuable.

Operation stat.: this updates the operation status to printed when you select this printout.

Material stat: this updates the material status to printed when you select this printout.

Time tckt ind: simply defines this printout as a time ticket.

Completion slip: defines this printout as a confirmation slip

There is also the button for Form Painter, which will take you to the SAPScript for this shop paper.

Now that all the papers have been defined (or reviewed), we can step back to the activity.


Now we select Assign Permitted Shop Papers.


We again select O for the service orders.


Now, we just go down the list and define which of the outputs should be defaulted when you go to print a service order.  Keep in mind, you can always override the print default, but this does provide a shortcut to printing out the most common shop floor papers.

Pretty simple, but pretty powerful.  Hope you found this useful.

If you’re interested in great tips and tricks on SAP service management, variant configuration or production planning, check out my blog at: There is also a link to some SAP Easy Buttons =)

Thanks for reading,

Mike CTO – JaveLLin Solutions, LLC

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