1. What is the standard way to connect a SAP system to Datasift?
SAP delivers a standard connector to connect to Datasift and harvest social data. This is part of the deliveries under the topic of Social Intelligence. You can find more details in this help.sap link. Once data is harvested, all the necessary aspects like Legal Compliance (Consent Management and Retention) and Archiving are taken care of. The block diagram below gives an idea about all the deliverables related to the Social Intelligence topic.
2. Do I need an account with Datasift?
Yes, you will need an account with Datasift. You can find more details about Datasift here. The connector supports most of the Channels supported by Datasift but it takes a few minutes to add additional channels to the connector (as long as Datasift already supports the Channel).
3. What are the technical pre-requisites for the connector?
The connector requires SAP_BS_FND 7.47 SP03 or a higher SP. The database tables and all the features of Social Intelligence are part of the Business Suite Foundation 9SAP_BS_FND) layer. For real-time harvesting of social data, the connector also requires SAP BusinessObjects Data Services 4.1.
4. Where can I find the connector for installation?
The installation guide for the connector is available at https://websmp110.sap-ag.de/instguides -> SAP In-Memory Computing -> SAP Customer Engagement Intelligence -> Installation Guide Social Data Harvesting Connector.
5. Which applications in SAP use this connector?
SAP Customer Engagement Intelligence uses the features of Social Intelligence and customers can use the connector to connect to Datasift. SAP Fiori application for Analyze Sentiment also uses the connector for harvesting data from the social world. You can find more information about the Fiori application in my earlier blog. But it is possible to use the connector and harvest data independent of these applications (for example, you can use the harvested data to implement your own analytical content)