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Social Service Plan,

What is social service plan?

                Technically, Social Service Plan (often called as “SSP”) is another business transaction of one order frame work. Like typical SAP CRM transactions such as Service order, sales Order etc., SSP is also tightly integrated with SAP ECC system.

                 Whenever an SSP is created in SAP CRM system, the same will be replicated to ECC (PSCD) system as SXP through CRM middleware.

                 Social Service plan involves several phases as illustrated below.

                    Unlike other CRM transactions, several RFC calls will be made from CRM to ECC while performing Gross Entitlement Calculation, Gross Payment Determination, and Net Calculation and so on. System status plays vital role in controlling the entire process of SSP.

This article aims to provide guidance in creating SSP through ABAP program.

                SSP.png

1.       SSP CREATION.

             We can create an SSP like a normal one order transaction, Use the FM “CRM_ORDER_MAINTAIN” to maintain the values in the buffer.

   CALL FUNCTION ‘CRM_ORDER_MAINTAIN’
        EXPORTING
          it_partner        = lt_partner
          it_appointment    = lt_appointment
          it_status         = lt_status
        CHANGING
          ct_orderadm_h     = lt_orderadm_h
          ct_orderadm_i     = lt_orderadm_i
          ct_input_fields   = lt_input_fields
        EXCEPTIONS
          error_occurred    = 1
          document_locked   = 2
          no_change_allowed = 3
          no_authority      = 4
          OTHERS            = 5.

1.       ELIGIBILITY DETERMINATION.

·         Before doing any Eligibility determination do the eligibility check by setting the system S09S.

CALL FUNCTION ‘CRM_STATUS_CHANGE_FOR_ACTIV_OW’
          EXPORTING
            objnr                = lv_guid_head
            vrgng                = gc_processps_eligibility_det_check     

            iv_ref_kind          = gc_object_kindorderadm_h
            iv_force_1o_maintain = abap_true
          EXCEPTIONS
            object_not_found     = 2
            status_inconsistent  = 3
            status_not_allowed   = 4
            OTHERS               = 5.

·         Set the System status S08S to do the eligibility determination.

CALL FUNCTION ‘CRM_STATUS_CHANGE_FOR_ACTIV_OW’
            EXPORTING
              objnr                = lv_guid_head
              vrgng                = gc_processps_eligibility_determination  
              iv_ref_kind          = gc_object_kindorderadm_h
              iv_force_1o_maintain = abap_true
            EXCEPTIONS
              object_not_found     = 2
              status_inconsistent  = 3
              status_not_allowed   = 4
              OTHERS               = 5.

·         Already we have maintained the SSP item through order maintain, But that will not be available in PSCD system with the amount. To update the all the line item in SXP.

cl_crm_ps_4s_erp_api=>read_erpitem( EXPORTING is_erpitem_key = ls_key                                     

                                    IMPORTING es_erpitem     = ls_item   =                                                         et_message     = lt_errors ).

·         For updating the line item amount in PSCD.

cl_crm_ps_4s_erp_api=>update_erpitem( EXPORTING is_erpitem_key =                                         is_erpitem     = ls_item           

                                      IMPORTING et_message     = lt_errors ).

2.       ENTITLEMENT DETERMINATION

·         During the entitlement determination the PSCD system will do the gross entitlement determination and entitlement calculation.

·         To do the entitlement calculation in PSCD system

cl_crm_ps_4s_erp_api=>calculate_ge(
          EXPORTING
            iv_ssp_guid = lv_guid_head
          IMPORTING
            et_message  = lt_messages
            ev_success  = lv_success
               ).

·         For entitlement determination check in CRM system set the system status S09D.

CALL FUNCTION ‘CRM_STATUS_CHANGE_FOR_ACTIV_OW’
          EXPORTING
            objnr               = lv_guid_head
            vrgng               = ‘S09D’                        

            iv_ref_kind         = ‘A’
            iv_no_1o_maintain   = abap_true
          EXCEPTIONS
            object_not_found    = 2
            status_inconsistent = 3
            status_not_allowed  = 4
            OTHERS              = 5.

·         For entitlement determination set the status S09S.

CALL FUNCTION ‘CRM_STATUS_CHANGE_FOR_ACTIV_OW’
          EXPORTING
            objnr               = lv_guid_head
            vrgng               = ‘S09S’     
            iv_ref_kind         = ‘A’
            iv_no_1o_maintain   = abap_true
          EXCEPTIONS
            object_not_found    = 2
            status_inconsistent = 3
            status_not_allowed  = 4
            OTHERS              = 5.

3.       Entitlement calculation.

·         Entitlement calculation gross payment calculation will be happen in PSCD system.

CALL METHOD cl_crm_ps_4s_erp_api=>calculate_gp
          EXPORTING
            iv_ssp_guid    = lv_guid_head
          IMPORTING
            et_message     = lt_messages
            ev_success     = lv_success
            ev_latest_date = lv_latest_date.

·         For updating the gross payment details in SXP

  cl_crm_ps_4s_erp_api=>read_erpheader(   EXPORTING  iv_btorder_guid lv_guid_head  

                                          IMPORTING  es_erpheader   = lv_header_guid                                               et_message      lt_errors  
                                            ).

·         Entitlement calculation in SAP CRM.

CALL FUNCTION ‘CRM_STATUS_CHANGE_FOR_ACTIV_OW’
          EXPORTING
            objnr                = lv_guid_head
            vrgng                = ‘S03S’    
            iv_ref_kind          = ‘A’
            iv_force_1o_maintain = abap_true
          EXCEPTIONS
            object_not_found     = 2
            status_inconsistent  = 3
            status_not_allowed   = 4
            OTHERS               = 5.

4.       Decision Assessment.

·         Decision assessment will happen in SAP CRM. So just maintain the system status S04S.

CALL FUNCTION ‘CRM_STATUS_CHANGE_FOR_ACTIV_OW’
          EXPORTING
            objnr                = lv_guid_head
            vrgng                = ‘S04S’    
            iv_ref_kind          = ‘A’
            iv_force_1o_maintain = abap_true
          EXCEPTIONS
            object_not_found     = 2
            status_inconsistent  = 3
            status_not_allowed   = 4
            OTHERS               = 5.

5.       Finally the Approval.

·         Once the approval is done all the calculation for the SSP is done, Net calculation document (NCD) will be created in PSCD. From the NCD only the payment will be determined.

CALL FUNCTION ‘CRM_STATUS_CHANGE_FOR_ACTIV_OW’
          EXPORTING
            objnr                = lv_guid_head
            vrgng                = ‘FAPP’     

            iv_ref_kind          = ‘A’
            iv_force_1o_maintain = abap_true
          EXCEPTIONS
            object_not_found     = 2
            status_inconsistent  = 3
            status_not_allowed   = 4
            OTHERS               = 5.

6.       Save the transaction.

·         Save the SSP in CRM use the FM “CRM_ORDER_SAVE_OW”.

·         To save the SXP in PSCD system.

cl_crm_ps_4s_erp_api=>save( EXPORTING iv_btorder_guid = ls_keybtorder_guid
                            IMPORTING ev_success      = lv_success
                                      et_message      = lt_erp_error ).

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