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Enabling iOS Push Notification on Cloud for Customer

iOS Notification is the simplest and fastest way to get notified when something happened. However even with the Cloud for Customer iPhone or iPad app installed, iOS Notification functionality is not available. Here is a quick work around guide how to enable iOS Push Notification even without installing Cloud for Customer app.

Sample Use Cases :

– Get notified when I get assigned a task

– Get notified when winning an opportunity

Required Third-Party Services :

– GMail

IFTTT iOS App installed on your iDevice. I written another blog post related to IFTTT so I am not going to explain more here. See How To Add SAP Jam as IFTTT Channel


  1. Configure workflow to send email notification to your Gmail. Rei Kasai posted a detail guide on How to configure workflow to send email notifications and create tasks . Here I created a rule that send an email to my GMail when an opportunity change to Won status. For more details on how to setup notification rules you can also go to SAP Cloud for Customer – SAP Help Portal Page
  2. Install IFTTT iOS App on the device you want to receive push notification.
  3. Add the GMail and iOS Notification channels to your IFTTT account.
  4. Create a recipe when receiving specific email, send an iOS notification. Screen Shot 2014-04-14 at 11.39.50 AM.png
  5. Finally activate the receipt and you should get the following when an opportunity change to won

Since IFTTT is a very power service with so many other channels you can also get creative here with different kind of trigger e.g. turning on or blink the Philips Hue Light when you get a new notification.

P.S. there will be delayed of getting the notification since IFTTT only check the GMail in >20 mins intervals.

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      Author's profile photo Pushkar Ranjan
      Pushkar Ranjan
      Author's profile photo Former Member
      Former Member
      Blog Post Author

      Thanks Pushkar. Stay tune for more cooler stuff 🙂

      Author's profile photo Former Member
      Former Member

      Thanks a lot for this nice trick. However it would be great to get some native integration with the standard iOS notifications (iPad: Notifications fully integrated in iOS 7 - SAP Cloud for Customer - by IdeaScale), are there any plans for this?


      Author's profile photo Former Member
      Former Member

      Couple of comments on this original idea:

      • I'm not an iOS user (sorry Android rules). Don't you get a notification when you receive Gmails. Then what is the point of IFTTT to raise another notification.
      • This flow based on the DONOTREPLY inbound email address would not scale much as you would end up with the same notification whatever the trigger (eg Opportunity status updated, new ticket assigned to user....)
      Author's profile photo Former Member
      Former Member
      Blog Post Author

      Good points.

      This is just work around solution. Ideally you might want to setup a separate gmail account just to receive not so important email.

      If I remembered correctly in IFTTT you can also trigger email action specifically base on certain subject or content.